Operations Manager

4 weeks ago

Doha, Qatar Hilton Full time

Operations Manager

This is a Guest facing role which ensures smooth and efficient delivery of the experience for all Guests who visit the Waterpark. This position ensures Guest safety by managing the Operations team, rides, slides and attractions, responding to emergencies, giving clear directions and instructions, communicating with other departments regarding operational needs, attending and delivering on-going training and maintaining essential swimming, lifeguarding, basic life support skills as well as lifeguard instructor/facilitation skills.
- Manage a team of Team Leaders and their respective front-line Team Members to include they're on and off job training, daily attendance, grooming, coaching, appraisals and personal development plans.
- Perform pre-operational inspections of rides, slides and attractions and communicate any items of note.
- Ensure guest, Team Members and contractor safety at all times as it relates to park attractions.
- Ensure that all manufacturer guidelines and SOPs regarding ride dispatch and guest safety are followed.
- Focus on guest satisfaction and interaction within the Operations team along with Team Leader and frontline supervision.
- Mentor and develop subordinates.
- Collaborate on strategic planning with department Director and implement plans.
- Ensure their area meets financial targets through tracking expenditures and revenue and as appropriate taking action to affect either.
- Foster a harmonious atmosphere among Team Members in their area and brings team members together through team buildings.

**What are we looking for?**

An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Customer Service experience in supervisory or higher capacity
- Ability to listen and respond to demanding guest needs.
- Excellent leadership skills
- Excellent interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
- Flexibility to respond to a range of different work situations.
- Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous waterpark or theme park management experience
- International Lifeguard Training Program (ILTP) Instructor or Instructor Trainer License
- Previous guest service experience

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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