Mice Head Houseman

You are responsible for the punctual setup and breakdown of the Banqueting and Events venues. In charge of the Houseman team and outsourced labor, you assist with service as per the operational requirements.

**Food & Beverage Mission Statement**

Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.

Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.

Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador.

**Our Motto**

Gracious with people, ruthless with standards and hungry for more.

**Grooming**

Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.

**Personal Attributes**
- Motivator & role model
- Positive attitude and well spoken
- Result driven
- Displays initiative
- Commitment to professional values
- Team creator
- Customer / people oriented
- Creative / open-minded

**Key Deliverables and Responsibilities**
- Ensure correct grooming standards are followed at all times
- Follow the Care Programme at all times
- Follow up on all financials, LQA, Forbes and TrustYou targets
- Is aware of the daily and monthly financial targets
- Actively contributes towards the achievement of financial targets
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Completes the relevant opening and closing checklists
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Assume the responsibility of daily setup and breakdown operations
- Attends daily briefings prior to commencement of shift
- Conducts daily briefings with the Houseman and casual labour team
- Ensure all appropriate equipment is on hand for each service period
- Should be creative, confident and prepared to think outside of the box
- Following the personal development plan set by the corporate office
- Ensure the operational inventory is always accounted for and in immaculate condition
- Follow Hotel Evacuation Policy in case of an Emergency
- Assists guests with their event technology requirements
- Pick up and drop linen while maintaining the linen log book
- Maintain the OS&E polishing schedule and ensure it is always kept in an immaculate condition
- Ensure awareness and delivers the optimum levels of service and guest satisfaction
- Flexible to work in other areas when required by the immediate Supervisor
- Maintains a detailed inventory of all the operating supplies and equipment
- Record any wastage, breakage or lose
- Prepares the relevant mise en place for all the events
- To feel empowered, proactive and accountable within the work place