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Head Barista

1 month ago

Doha, Qatar Apt Resources Full time

Our client a well known international hotel chain is looking for a qualified Head Barista to join our team. This Head Barista will oversee and manage all aspects of coffee and barista staff.
PRIMARY RESPONSIBILITIES
- Assume responsibility for all aspects of the coffee production.
- Be capable of completing and overseeing all daily operations of the coffee bars at all locations.

**- Oversee all barista employees, including**: hiring and terminations, performance and pay reviews, job descriptions and responsibilities, training and continuing education, discipline and commendation.

**- Management of baristas**: customer service, preparation and presentation of beverages and information, operational procedures, merchandising.

**- Management of back of house operations**: payroll, scheduling, ordering, and sales and profitability
contribute ideas as far as operational flow.
- Be “on-call” with the responsibility to respond to problems or fill-in when needed.
- Cultivate a professional, friendly, efficient work environment
Lead barista meetings

**Additional responsibilities include**:

- Proactive training staff to maintain and uphold all company and café policies.
- Actively work toward creating a superlative café experience through: customer service, beverage preparation and presentation, in-store marketing, and upkeep of the physical space
- Ensure all projects and responsibilities are completed in a timely, efficient manner
- Handle customer complaints with professionalism and tact

**- Schedule**: create the schedule, manage time off requests, ensure the coffee bar is properly staffed
- Proactively solve problems and make decisions that benefit the café and company at large

**Requirements**:
QUALIFICATIONS / EXPERIENCE
- Excellent communication and teaching skills Infectious love of coffee.
- Ability to keep a calm, mature, professional demeanor when at all times
- Proactive approach to problem-solving and staff management
- A high degree of ethics and obsession with customer service
Excellent time management skills and ability to self-direct when necessary
- High level of organization
- Adaptability and the ability to creatively troubleshoot difficult situations
- Superior leadership capabilities; ability to work well within groups
- At least 3 years of experience in specialty coffee and the coffee industry
- Focused perspective on what a high-functioning coffee bar looks like and how to execute that perspective
- A passion for small business and quality products
- Be a model barista, both as far as bar skills, customer service and enthusiasm to share knowledge
- Detail-oriented
- Previous management experience.

**Benefits**:
QAR 4100 + Accommodation - 2 per shared room in an apartment + transport and other usual benefits of a 5 star hotel.