Restaurant Captain Waiter

7 months ago

Doha, Qatar Rise Group Full time

Restaurant Captain Waiter

**Starting salary**: QAR 2,300 PLUS free shared accommodation and transportation

**Position Overview**:We are looking for an experienced and skilled Captain Waiter to take charge of our front-of-house service and provide exceptional dining experiences for our guests. As the Captain Waiter, you will lead the waitstaff, ensure smooth service flow, and maintain high service standards while creating a welcoming and enjoyable atmosphere for our patrons.

**Key Responsibilities**:
Team Leadership:

- Supervise and guide the waitstaff, assigning duties, and ensuring they provide attentive and efficient service.
- Train new waitstaff members, providing them with product knowledge and service techniques.
- Foster a positive and motivated work environment, encouraging teamwork and collaboration.

Guest Relations:

- Greet guests warmly, assisting with seating arrangements, and accommodating special requests.
- Interact with guests throughout their dining experience, ensuring their needs are met and resolving any issues or concerns promptly.
- Maintain a professional and friendly demeanor, creating a positive impression of the restaurant.

Service Coordination:

- Oversee the dining room's organization and flow to ensure timely and smooth service.
- Coordinate with the kitchen to ensure timely preparation and delivery of food orders.
- Monitor table turnovers and manage reservations effectively during busy periods.

Quality Control:

- Ensure that all food and beverages are presented according to the restaurant's standards.
- Conduct regular checks of table settings, cleanliness, and ambiance to maintain high-quality dining experiences.
- Address any service issues and take corrective actions to enhance guest satisfaction.

Upselling and Sales:

- Promote menu items and daily specials, using suggestive selling techniques to increase revenue.
- Encourage the waitstaff to upsell and provide product knowledge to enhance the guest experience.

Cash Handling and Billing:

- Manage billing and cash handling processes accurately and efficiently.
- Handle guest payments, process credit card transactions, and provide accurate change.

**Qualifications and Requirements**:

- Proven experience as a Captain Waiter or in a similar leadership role within a fine dining or upscale restaurant setting.
- In-depth knowledge of food and beverage service techniques, including wine service and proper table settings.
- Outstanding communication and interpersonal skills to interact effectively with guests and team members.
- Excellent organizational and time management abilities to handle multiple tasks during busy periods.
- Strong leadership qualities, with the ability to motivate and guide the waitstaff effectively.
- Availability to work flexible hours, including evenings, weekends, and holidays, based on the restaurant's operating hours.

**Salary**: From QAR2,300.00 per month

Application Question(s):

- Have you been interviewed at Rise Group Head Office before? Yes or No? PREVIOUSLY INTERVIEWED APPLICANTS NEED NOT APPLY AGAIN.
- In which country are you currently located?
- If selected, how soon can you join our company after signing an offer letter? Give minimum number of days.
- Which country are you from? (Nationality)
- What is your age right now?
- Do you have a valid Qatar ID or only a work visa with NOC?
- Have you read and confirm the job description and salary details for this role?
- Did you work as a Captain Waiter or Team Leader before? Yes or No? If Yes, in which country and what is the name of the restaurant / hotel?

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