Quality Control Consultant

6 months ago


Doha, Qatar Novel Overseas Corporation Full time

**Job Description: (Preferred female)**
- Bachelor’s degree in IT, Computer Science, or a related field.
- In-depth understanding of ITSM principles and frameworks.
- Knowledge of industry standards such as ITIL.
- Knowledge of QC, and QA concepts
- Certification in ITIL Foundation or equivalent is mandatory. Higher level is an advantage.
- Familiarity with quality control methodologies and practices in an IT service environment.

**Required Hard Skills**:

- Proficient in using ITSM tools and platforms for quality control purposes.
- Proficient in MINITAB or SPSS systems.
- Strong analytical skills to assess and evaluate ITSM processes and workflows.
- Proficient in BI, Office 365, and SharePoint tools.
- Ability to generate and interpret reports for quality control purposes.

**Required Soft Skills**:

- Excellent communication skills, both written and verbal.
- Strong organizational and time-management skills.
- Detail-oriented with a focus on accuracy.
- Ability to work collaboratively in a team environment.
- Exceptional problem-solving and critical-thinking skills.

**Behavioral**:

- Proactive approach to identifying and resolving quality control issues.
- Adaptable to changing priorities and business needs.
- Commitment to maintaining and improving the quality of IT services.
- Strong sense of ownership and accountability for assigned tasks.
- Continuous learner with a desire to stay updated on industry best practices.

**Experience**:

- Demonstrated experience in the ISO 20000 and ISO 9000
- Practical experience of ITSM tools and platforms.
- Prior experience in generating and analyzing quality control reports.
- Familiarity with the deployment process and its impact on service quality.
- Demonstrated experience in conducting process capability optimization utilizing the six-sigma DMAIC methodology.
- Demonstrated experience in conducting business process engineering/reengineering.
- Previous experience working with cross-functional teams in IT service delivery, and managed services operation team.

**Location**:

- Doha (required)


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