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Governance Specialist
1 week ago
**Summary**:
Al Jazeera Media Network are currently looking to hire a Governance Specialist who will be responsible for the analysis and implementation of Technology and Network Operations Processes/Procedures, KPIs and SLAs as per the established Quality framework and standards which will improve the overall performance and increase the productivity of the Technology and Network Operations Division.
**Key Responsibilities**:
- Analyze and implement the Technology and Network Operations division processes/procedures as per the Technology quality framework in joint collaboration with different process owners.
- Analyze the process performance metrics according to set KPIs and objectives and accordingly optimize the business processes and procedures for the ensuring the continuity and increasing the efficiency.
- Incorporate industry standards and best practices within the Quality Framework including ISO 9000, CMMI and other applicable standards.
- Implement the requirements for the process automation to maximize the entire Technology and Network Operations efficiency.
- Analyze internal and external audits findings related to quality and processes within Division and ensure the resolution of any observations with the concerned parties.
- Prepare dashboard reporting related to division performance KPIs.
- Bachelor's in IT, Computer Science, Software Engineering, Business Administration or related field. ITIL Foundation.
- Experience in IT domain preferably in Broadcast or Telecommunication industry desired,
- Experience in Process Engineering and Performance management preferred,
- Knowledge on Business Process development and re‐engineering,
- Knowledge on Quality standards and frameworks,
- Understanding of ISO 9001, CMMI,
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