Hotel Division Manager
1 month ago
Looking for Division Manager with FO, sales, Marketing & Revenue Management Experience
Job Summary
The Division Manager for Marketing, Sales, Revenue, and Front Office is responsible for driving the hotel’s sales performance, enhancing brand visibility, optimizing revenue, and ensuring seamless front office operations. This role integrates strategic leadership in marketing, revenue management, and front office services with a focus on maximizing profitability, occupancy, and guest satisfaction while maintaining the unique character of the property.
**Key Responsibilities**
Marketing
- Develop and execute innovative marketing strategies to position the hotel as a premier boutique destination.
- Collaborate with the General Manager to design promotions and packages tailored to the target audience.
- Monitor market trends and competitor activities to adapt marketing plans.
Sales
- Build and maintain relationships with corporate clients, travel agents, and event planners to secure bookings.
- Develop and implement sales strategies to achieve or exceed revenue targets for rooms, F&B, and events.
- Conduct site visits and presentations for prospective clients.
- Manage group and event inquiries, ensuring efficient communication and satisfaction.
Revenue Management
- Monitor room rates, inventory, and occupancy levels to optimize revenue.
- Analyze booking trends, market demand, and competitor pricing to develop effective pricing strategies.
- Work closely with the Front Office and Reservations team to ensure revenue policies are executed seamlessly.
- Prepare and present revenue forecasts and performance reports to the General Manager.
Front Office Operations
- Oversee the Front Office team to ensure exceptional guest service, from check-in to check-out.
- Align front office operations with revenue strategies, such as upselling and managing room inventory.
- Train front office staff to recognize sales opportunities and implement revenue-boosting practices.
- Maintain high standards of guest satisfaction and resolve service-related issues promptly.
Leadership and Collaboration
- Lead and mentor a team across sales, marketing, and front office, fostering professional growth and collaboration.
- Work closely with other department heads (e.g., F&B, Maintenance) to align strategies with operational goals.
- Represent the hotel at industry events, trade shows, and networking opportunities to build brand awareness.
This enhanced role emphasizes the synergy between revenue optimization, sales growth, marketing innovation, and efficient front office management to create a cohesive and profitable guest experience.
Application Question(s):
- Expected salary?
- Current location?
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