Operation Officer

3 weeks ago


Doha, Qatar Ancilla Hospitality & Cleaning Services Full time

We are seeking a motivated and detail-oriented Operations Officer to join our cleaning company. As an Operations Officer, you will play a crucial role in ensuring the smooth and efficient operation of our cleaning services. Your primary responsibility will be to oversee and manage the daily operations, ensuring exceptional service delivery and customer satisfaction.

**Responsibilities**:
Operational Planning: Collaborate with management to develop operational plans and strategies, ensuring efficient scheduling of cleaning services and resource allocation.

Staff Management: Recruit, train, and supervise cleaning staff. Assign tasks and responsibilities, ensuring proper coverage for all cleaning assignments. Monitor staff performance, provide feedback, and address any performance issues.

Quality Assurance: Implement and maintain quality control measures to ensure consistent high-quality cleaning standards. Conduct regular inspections and audits to identify areas for improvement and take corrective actions.

Client Relationship Management: Establish and maintain positive relationships with clients. Address client inquiries, concerns, and service requests promptly and professionally. Conduct regular client satisfaction surveys to measure service performance.

Inventory and Supplies Management: Monitor inventory levels of cleaning equipment, tools, and supplies. Coordinate with suppliers to ensure timely delivery and manage stock levels efficiently.

Safety and Compliance: Enforce safety protocols and ensure compliance with health and safety regulations. Train staff on safe work practices and maintain records of training and safety incidents.

Operational Efficiency: Identify opportunities for process improvement and implement streamlined procedures to enhance operational efficiency. Analyze operational data and generate reports to track performance and identify areas for optimization.

Budgeting and Cost Control: Assist in budget preparation and monitor expenses to ensure cost-effective operations. Identify cost-saving measures without compromising service quality.

Emergency Response: Develop and implement emergency response plans and procedures. Coordinate with staff and clients to address any unforeseen situations promptly and effectively.

**Salary**: QAR4,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- operation: 2 years (preferred)

**Language**:

- English (preferred)
- Arabic (preferred)

Application Deadline: 15/07/2023


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