Technical Support Engineer
7 months ago
Position : Technical Support Engineer
Contract : 6 months renewable contract outsourced through People Dynamics
Local hiring only
Job Summary : The role will be part of corporate support team working in shifts providing first level and second level service support related to IT Systems for Employees based in Qatar. He/she responsible for end user equipment installation, maintenance, pro-active monitoring, troubleshooting on all systems and support of various functions related to IT systems across the Group. TS Engineer has to identify the nature of problem, run diagnostic tools to resolve problems and then follow-up with end users to ensure the issue has been resolved.
Key Responsibilities Include:
- Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner.
- Ensure that standard operating procedures are followed as per established ITIL processes.
- Provide accurate information on IT products and services with highest level of end user satisfaction
- Remotely provide technical assistance to user queries and problems
- Escalate unresolved issues to the next level of support team
- Ability to document the solution properly and share the knowledge across the teams
- Following up with end user's and Service teams uni tickets are resolved
- Prepare and share ticket status reports
- Review and analyze common complaints and problems to identify permanent fix
- Achieve SLAs for resolution on incidents and service requests
- Exercise patience and professionalism during stressful situations
Qualifications:
- To be successful in this role you must have customer facing experience with friendly presence and helpful attitude.
- Excellent English written and oral skills, Bilingual ability would be an added advantage.
- Excellent interpersonal skills, multitasking and work in collaboration with other team members under any circumstance.
- You must work in shifts hours / days based on business needs with process oriented approach to address issues and user problems.
- Must hold a Bachelor's Degree/Diploma in Computer Sciences or equivalent stream with minimum 2 years of relevant experience in technical support, preferably in an IT services industry and diverse work environment.
- IT industry certifications such as CCNA, MCSE & ITIL Certification (Foundation course) will be an added advantage
**Job Types**: Full-time, Contract
-
Technical Support Engineers
7 months ago
Doha, Qatar Hot & Cold International Consulting Full timeTechnical Support Engineers (Desktop) Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. A bachelor’s degree, equivalent certifications, or equivalent work experience are required. General Requirements - Bachelor’s degree is a minimum...
-
Technical Sales Engineer
2 months ago
Doha, Qatar GULF TECHNICAL SERVICES(G.T.S) Full timeWe are looking for Technical Sales Engineer key job Responsibilities - Registration & qualification of the company with the Major oil and gas operators in Qatar - preparing tenders (technical and commercial) and submitting in timely manner, responding to clarifications, as a member of the tendering team supporting sales executives - Manage all technical...
-
Technical Support Engineer
14 hours ago
Doha, Qatar Candidzone Full timeMust have relevant experience as Technical Support Engineer Must have good command in Arabic and English Must have a valid QID **Job Type**: Temporary Contract length: 6 months **Experience**: - Technical Support Engineer: 4 years (preferred) **Language**: - Arabic and English (preferred) License/Certification: - QID (preferred)
-
Technical Support Engineer
6 months ago
Doha, Qatar Fido Full time**Job Objectives** The incumbent is primarily responsible for providing technical assistance to computer system users. He will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. He will also provide assistance concerning the use of computer hardware and software, including printing, installation,...
-
Technical Support Engineer
1 week ago
Doha, Qatar CANDIDZONE Technologies Full timeWe are hiring Technical Support Engineer to work under our reputed client in Qatar. **Minimum requirements**: - Bachelor’s Degree in Computer Engineering. - 5 years’ experience in financial services with a specialization in the provision of technical support - Bilingual preferred (English & Arabic) - Residing in Qatar **Interested applicants**:forward...
-
Technical Support Engineer
3 months ago
Doha, Qatar Avanceon MEA Full time**Company Description**: With the international capability to deliver engineering services in electrical, controls, machine design, information technology, and manufacturing business strategy, Avanceon creates integrated solutions that enable clients to control, improve, and optimize their manufacturing processes. Avanceon's experience in engineering...
-
Technical Support Engineer
1 month ago
Doha, Qatar NAFFCO Qatar Full timeProvide technical support for ELV systems, including fire alarms, CCTV, and BMS. Troubleshoot, diagnose, and resolve hardware and software issues for clients. Assist in the installation, commissioning, and maintenance of ELV systems. Conduct on-site and remote support for clients to ensure system functionality. Prepare detailed technical reports,...
-
Technical Support Engineer
4 days ago
Doha, Qatar Siemens Energy Full time**How You’ll Make an Impact** - Planned maintenance: - Define planned scope and intervals - Review & communicate modification definitions - Review of necessary parts - Inspection test plans - Borescope report review - Unplanned Maintenance: - Trips / failed starts - Remote diagnostic reporting - Project reporting requirements: - KPIs - Maintenance record...
-
Technical Support Engineers
7 months ago
Doha, Qatar VAM Systems Full timeWe are currently looking for Technical Support Engineers for our Qatar operations with the following terms & conditions. Skills required: Software installation, Hardware installation, Hardware shifting, software patching, and Incident handling **Additional Information** Terms and conditions**: **Joining time frame**:maximum 4 weeks
-
Technical Support Engineer
7 months ago
Doha, Qatar Nair System Full timeNair Systems is currently looking for Technical Support Engineer for our Qatar operations with the following terms & conditions. Domain: insurance Terms and conditions Joining time frame: 2 weeks (maximum 1 month) Ability to commute/relocate: - Doha: Reliably commute or planning to relocate before starting work (required)
-
Technical Support Engineer
6 days ago
Doha, Qatar Candidzone Full timeJoining Date - Immediate Gender - Any Age - Based on the experience. Minimum 3 years of related experience Must have valid QID **Job Type**: Permanent Application Question(s): - Salary expectation ? **Experience**: - Technical Support Engineer: 3 years (preferred) License/Certification: - QID (preferred) - Bachelors (preferred)
-
Technical Support Engineers
7 months ago
Doha, Qatar VAM Systems Full timeWe are currently looking for Technical Support Engineers for our Qatar operations with the following terms & conditions. Skills required: Software installation, Hardware installation, Hardware shifting, software patching, and Incident handling. Joining time frame: 2 weeks (maximum 1 month) **Additional Information** Terms and conditions**: **Joining time...
-
Technical Support Engineer
1 week ago
Doha, Qatar CANDIDZONE Technologies Full timeWe are hiring a Technical Support Engineer to work under our reputed client in Qatar. - Contract Duration - 3 months extendable_ **Qualifications**: - Minimum Diploma/ Bachelor's level or equivalent - At least 5 years of relevant working experience - IT Industry Certifications required - Work visa under Secondment, Freelance - Available to join immediately...
-
Technical Support Engineer
1 week ago
Doha, Qatar Candidzone Full timeIMMEDIATE HIRING - TECHNICAL SUPPORT ENGINEER - Bachelor’s/Diploma Level - Minimum 5 years of experience - Good understanding in Desktops, Laptops, Tablets and latest gadgets and its features - Coordinate with multiple IT vendors and ISP providers - Provide 2nd level support for Amadeus and Altea Applications - Ability to work on call-support to ensure...
-
Technical Support Engineer
7 months ago
Doha, Qatar People Dynamics Full time**Position: TS Engineers** **Location: Qatar** **Duration of contract: - 5 Month( Extendable depend on project and performance)** Bachelor’s degree in computer sciences or equivalent stream with minimum 4 years of relevant experience in technical support of desktops, laptops. Printers and other end user devices Support the delivery of infrastructure...
-
Technical Support Engineer
7 months ago
Doha, Qatar People Dynamics Full timePosition : Technical Support Engineer (17 positions) Contract : 5 months renewable contract outsourced through People Dynamics - Ensure 24x7 smooth operations of IT, implement appropriate corrective and preventive actions to improve systems availability and stability. - Ensure that all incidents reported to IT service desk are responded to efficiently and...
-
Technical Support
7 months ago
Doha, Qatar Metazyber Technologies Full timeTECHNICAL SUPPORT SERVICES **Responsibilities**: These include, but not limited to: - Liaise with internal departments/units, and external government bodies. - Preparing different correspondences and draft responses as required. - Translate documents and reports from English to Arabic and vice versa. - Conduct research and prepare presentations or reports...
-
Technical Support Engineers for QAtar
7 months ago
Doha, Qatar Nair System Full timeNair Systems is currently looking for Technical Support Engineers for our Qatar operations with the following terms & conditions Skills required: Software installation, Hardware installation, Hardware shifting, software patching, and Incident handling. Joining time frame: 2 weeks (maximum 1 month)
-
Technical Support Engineers
3 days ago
Doha, Qatar Tradify Services Full timeTo be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will...
-
Technical Support Engineer
2 weeks ago
Doha, Qatar People Dynamics Full timeBachelor's degree or Equivalent 3 Years Diploma in IT computer science - 3 to 5 Years’ experience in IT Retail Sector. - Minimum Microsoft Azure fundamentals or MCSE/MCSA Certification - Cisco Certification CCNA Prefer - Possess good attention to detail, adaptable and dependable - Excellent communication skills, - Technical Knowledge in Troubleshooting...