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Technical Support Engineers

1 month ago

Doha, Qatar Hot & Cold International Consulting Full time

Technical Support Engineers (Desktop)

Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer.

A bachelor’s degree, equivalent certifications, or equivalent work experience are required.

General Requirements
- Bachelor’s degree is a minimum requirement (BA in IT, CS, CE)
- ITIL or other certifications
- 8 Years Minimum Experience (6 years acceptable)
- Advanced knowledge and troubleshooting skills

Technical Requirements
- First and second-level Technical Support.
- Experience with Windows 10 / 11 and MAC OS
- Availability for after-hours telephone support.
- Ensure all tickets are closed within MOCI’s internal approved SLA
- Install, Configure and Troubleshoot all hardware, software and network printers.
- Assist & maintain Wired LAN and Wireless networks.
- Manage Microsoft System Center Configuration Manager (SCCM).
- Ensure IT resources are appropriately available, utilized and stored.
- Responsible to co-ordinate with other entities for setting up the virtual meetings
- Evaluate and understand new products for training purposes.
- Provide support, guidance and assistance to Junior Technical Support Engineers or Technical Support Engineers.
- Ensure all procedures are implemented.
- Provide reports where / when required.
- Ability to multi-task and maintain priorities.
- Ability to maintain excellent MOCI service report.
- Any other duties which may from time to time be requested by Technical Support Manager or Management.

Pay: QAR10,000.00 - QAR12,000.00 per month

**Language**:

- English and Arabic (required)