Manager Operations

6 months ago


Doha, Qatar Eastern Exchange Company Full time

**About the role**:
The person should have overall responsibility to manage day-to-day operations of the Exchange House and ensure that all operations are carried out effectively and efficiently. The role also requires assisting Top Management in developing business strategy and achievement of targeted income and operating profit within acceptable levels of risk.

**Job Responsibility**:

- Ensure business practice remains in compliance with all regulatory frameworks.
- Ensure that Exchange House achieves business and operational goal.
- Develop and gain agreement for the implementation of business strategies to sustain and grow the business profitably, setting short-term and long-term business goals.
- Prepare and ensure the timely submission of budgets, financial reports and taxation statements to Board /top management / Regulators.
- Identify business development opportunities from the existing branches and recommend future expansion strategy of products/services/branch locations which will generate increases in profitability and reduce costs.
- Ensure development and implementation of customer service policies and standards to enhance customer satisfaction, including a customer service loyalty program.
- Ensure identification, assessment and evaluation of all risks and internal controls involved to optimize risk-reward outcomes, including adherence to regulatory requirements.
- Prepare reports for the Management on the overall performance and the future plans.
- Review daily activity reports and evaluate the performance of the branches.
- Any other job assigned periodically by the Top Management.

**Qualifications**:

- Bachelor’s Degree
- Masters / MBA preferred.
- At least 10- 12 years of relevant experience preferably at an Exchange business or Bank.
- Excellent communication & Leadership skills.

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)


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