Operation Manager
1 month ago
**Job purpose**:
- Oversee Operations and ensure all procedures are well implemented for membership and mobile service.
- Manage day-to-day operations.
- Drive the performance of membership locations and mobile units.
- Maintain client relationships, manage service schedules, and ensure profitability.
**Key responsibilities and accountabilities**:
- Implements the right processes and practiecs across the organization.
- Ensure all operations and carried out in an appropriate, cost effective way.
- Improve operational management systems, processes and best practices.
- Purchase materials, plan inventory and oversee warehouse efficiency.
- Help the organization's processes remain legally compliant.
- Formulate strategic and operational objectives.
- Examine financial data and use them to improve profitability.
- Manage budget and forecasts.
- Perform quality controls and monitor KPIs.
- Implement staff training and development programs to enhance team performance and service quality.
**KPIs**:
- Customer retention rate.
- Daily / Weekly average.
- Location capture rateNew membership growth rate.
- Optimizing operational cost
**Skills & Qualifications**:
**Education**: Bachelor's degree in Business Administration, Operations Management, or related field.
**Experience**: Minimum of 5 years of experience in operations management, preferably in a service-based industry.
**Operational Expertise** :Proven experience managing multiple locations or mobile units is a plus.
**Customer service** :Strong understanding of customer service, logistics, and staff management.
**Job Types**: Full-time, Permanent
Application Deadline: 15/12/2024
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