Customer Support Representative
6 months ago
**: A Customer Service Representative (CSR) plays a crucial role in ensuring positive customer experiences and maintaining strong relationships between the company and its clients. CSRs are the primary point of contact for customers, assisting them with inquiries, resolving issues, and providing information about products or services. The role requires effective communication, problem-solving skills, and a customer-centric approach.
**Key Responsibilities**:
1. **Customer Interaction**:
- Provide accurate and relevant information to customers, helping them make informed decisions.
- Offer assistance and guidance in a friendly and professional manner, ensuring customer satisfaction.
2. **Issue Resolution**:
- Listen attentively to customer concerns and complaints, identifying the root causes of issues.
- Troubleshoot problems, find appropriate solutions, and take necessary steps to resolve issues promptly.
- Collaborate with other departments to escalate and solve complex issues that require additional expertise.
3. **Product Knowledge**:
- Develop a deep understanding of the company's products or services to provide accurate and detailed information to customers.
- Stay updated on new product releases, features, and benefits to effectively communicate value to customers.
4. **Documentation**:
- Maintain accurate and detailed records of customer interactions, transactions, and inquiries in the customer service database.
- Generate reports and insights based on customer feedback and trends to improve service quality.
5. **Customer Education**:
- Educate customers about the features and functionalities of products/services to enhance their overall experience.
- Offer troubleshooting guidance to customers for self-resolution of common issues.
6. **Communication**:
- Communicate effectively and professionally with customers, coworkers, and other departments to ensure seamless operations.
- Provide clear and concise responses in written and verbal communication.
7. **Customer Feedback**:
- Collect and document customer feedback, suggestions, and complaints to help improve products and services.
- Advocate for customers' needs within the company to drive continuous improvement.
**Salary**: QAR6,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (preferred)
-
Customer Service Representative
6 months ago
Doha, Qatar Vistas Global Full timeWe are looking to hire a qualified Customer Service Representative to join our dynamic team. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our...
-
Customer Service Representative
1 week ago
Doha, Qatar 1Sell Full timeOur company is hiring a customer service representative to handle customer queries and complaints. As part of your job, you will also process orders, modify orders, escalate complaints, and respond to customer inquiries. If you want to succeed in this role, you must be able to remain calm and have computer experience. Daily responsibilities are: -...
-
Customer Support Representative
7 months ago
Doha, Qatar Softje Full time**Job Overview**: **Responsibilities**: - Assist customers with product information, troubleshooting, and technical support. - Provide guidance and assistance to customers in navigating our products and services. - Resolve customer complaints and escalate issues as needed to ensure timely resolution. - Document customer interactions and maintain accurate...
-
Sales Representative
1 month ago
Doha, Qatar Construction and Support Services Company. Full timeWe are seeking a dynamic and self-motivated **Sales Representative (Female)** to join our team and help drive the growth of our business. If you are passionate about sales, customer satisfaction, and achieving targets, we’d love to hear from you! **Key Responsibilities**: - Identify and engage with potential customers to promote our products/services. -...
-
Sales Representative
1 month ago
Doha, Qatar Construction and Support Services Company. Full timeWe are seeking a dynamic and self-motivated **Sales Representative (Female)** to join our team and help drive the growth of our business. If you are passionate about sales, customer satisfaction, and achieving targets, we’d love to hear from you! **Key Responsibilities**: - Identify and engage with potential customers to promote our products/services. -...
-
Customer Service Representative
4 months ago
Doha, Qatar Rota Intl Full time**Qualifications**: - **At least 2 years of experience as a Customer Service Representative.**: - **Excellent interpersonal and communication skills.**: - **Can provide NOC.**: - **Willing to stay in company accommodation**: - **Can start immediately.** **Job Types**: Full-time, Contract Contract length: 24 months Pay: QAR2,000.00 per...
-
Customer Service Representative
2 months ago
Doha, Qatar Target Trading & Contracting W.L.L Full time**Role Purpose** To provide excellent customer service and support to customers at a company's branch, including responding to inquiries, processing transactions, and resolving customer issues. **Main Responsibility** - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through...
-
Customer Service Representative
3 months ago
Doha, Qatar Ajwan Group Full time**Job Summary**: We are seeking a motivated and customer-focused individual to join our call center team as a Customer Service Representative. In this role, you will be responsible for handling inbound and outbound customer calls, providing product and service information, resolving customer complaints, and ensuring customer...
-
Customer Service Representative
8 months ago
Doha, Qatar One Imperium Full timeCustomer Service Representative Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...
-
Customer Service Representative
2 months ago
Doha, Qatar BE POSITIVE GROUP Full time**Job Title**: Customer Service Representative (CSR) - Group Position **Vacancy**:1 **Location**:Be Positive Group (Group Position) - Provide prompt and efficient customer service support. - Handle customer inquiries, complaints, and feedback professionally. - Collaborate with sales and operations to resolve customer issues. **Requirements**: - Previous...
-
Customer Service Representative
3 months ago
Doha, Qatar Thabt Gulf Digital Soulution Full time**Job Description: Customer Service Representative - Automotive Accessories Shop** **Position Title**: Customer Service Representative **Location**: Al Rayyan Al Ateek St, Doha **Employment Type**: Full-Time Thabt is an automotive accessories brand based in Qatar since 2009. Our products are European-made and manufactured by globally recognized brands,...
-
Customer Service Representative
1 week ago
Doha, Qatar One Imperium Full timeCustomer Service Representative Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...
-
Customer Service Representative
6 months ago
Doha, Qatar Leading Shopping Mall - Qatar Full timeHiring “**Customer Service Representative (Operations)”** for our reputed Shopping Mall in Qatar. **Salary Offered: 1700 QAR per month + Company Accommodation & Transportation (Salary will be based on your interview performance)** **Vertical: Shopping Mall** **Qualifications, Mandatory to have the below**: 1. Should possess atleast 1+ year of...
-
Customer Service Representative
2 months ago
Doha, Qatar Oneztech Full timeWe are hiring a Customer Service Representative to handle customer inquiries and provide excellent service across all interactions. **Responsibilities**: - Resolve issues and escalate complex cases as necessary. - Maintain records of customer interactions. - Ensure customer satisfaction and build relationships. **Qualifications**: - High school diploma...
-
Customer Service Representative
4 days ago
Doha, Qatar Modern Special Properties Full time**The Company**: As one of the top companies in lead generation in Doha. MS Properties believes in challenging ourselves to be better each day and generates an impact on the people and community we serve as a Real Estate Company. **The Position**: We are looking for a confident customer service representative who will act as a liaison between our...
-
Arabic Customer Service Representative
7 months ago
Doha, Qatar CT Full timeFemale - Proven customer support experience or experience as a Customer Service Representative - Min. 2 years' experience - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of people. - Excellent communication and presentation skills - Ability to multi-task, prioritize, and...
-
Customer Care Representative
3 months ago
Doha, Qatar ( Outsourcing & Recruiter ) Full timeWe are looking for: CUSTOMER CARE REPRESENTATIVE Qualification: - 3 years above experience - Noc secondment - Must have valid qid - Must be in Doha **Job Type**: Temporary Contract length: 6 months
-
Admin/ Customer Service Representative
1 month ago
Doha, Qatar BE POSITIVE GROUP Full time**Job Title**: Admin /Customer Service Representative (Junior Level) **Job Type**: Full-time, Permanent We’re seeking a proactive Admin /Customer Service Representative with 2- 3 years of experience, preferably female, who possesses expertise in ERP systems. This dual role supports recruitment, onboarding, record maintenance, and customer relations, with...
-
HR Assistant/customer Service Representative
2 months ago
Doha, Qatar BE POSITIVE GROUP Full time**Job Title**: HR Assistant/Customer Service Representative (Junior Level) **Job Type**: Full-time, Permanent We’re seeking a proactive HR Assistant/Customer Service Representative with 10+ years of experience, preferably male, who possesses expertise in ERP systems to enhance our HR operations. This dual role supports recruitment, onboarding, record...
-
Customer Service Representative
3 days ago
Doha, Qatar Vistas Global Full time**We are looking to hire a qualified Customer Service Representative to join our dynamic team.** - Ensure that the Retail Services Department functions efficiently and acts pro-actively by providing all required information to all. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer...