Hostess

6 months ago


Doha, Qatar Royal Cup Restaurant & Speciality Coffee Full time

**Job Summary**:
As a Hostess & Specialty Coffee Ambassador at Royal Cup Restaurant & Specialty Coffee, you will embody the essence of hospitality while also showcasing our items & specialty coffee offerings. You will serve as the welcoming face of our establishment, ensuring that guests feel valued and attended to from the moment they enter. Your role will involve managing guest seating, providing information about our foods & specialty coffee selections, and contributing to the overall guest experience.

**Key Responsibilities**:

- **Greeting Guests**: Extend a warm welcome to guests as they arrive at the restaurant & specialty coffee section, creating a positive first impression.
- **Seating Guests**: Efficiently manage the seating chart, taking into account guests' preferences and optimizing table turnover.
- **Explaining Specialty Coffee**: Educate guests about our specialty coffee offerings, including origins, flavor profiles, and brewing methods, to enhance their coffee experience.
- **Taking Coffee Orders**: Take coffee orders from guests, ensuring accuracy and attentiveness to any customization requests.
- **Preparing Coffee Service Area**: Set up and maintain the coffee service area, including brewing equipment, condiments, and presentation displays, to ensure a visually appealing and functional space.
- **Assisting with Food Service**: Collaborate with servers to coordinate food and coffee service, ensuring a seamless dining experience for guests.
- **Handling Guest Inquiries**: Respond to guest inquiries about the menu, coffee selection, and restaurant policies with confidence and professionalism.
- **Upselling Coffee Products**: Recommend specialty coffee beverages, retail coffee beans, and coffee-related merchandise to guests, driving sales and enhancing the guest experience.
- **Maintaining Cleanliness**: Ensure cleanliness and organization in both the dining area and coffee service area, adhering to health and safety standards.
- **Providing Exceptional Service**: Strive to exceed guest expectations by providing attentive, personalized service and addressing any concerns or requests promptly and courteously.

**Qualifications**:

- Previous experience in a customer service role, preferably in a restaurant or café environment.
- Passion for specialty coffee and willingness to learn about different coffee varieties and brewing techniques.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Strong attention to detail and organizational abilities.
- Flexibility to work evenings, weekends, and holidays as needed.

**Job Types**: Full-time, Contract
Contract length: 24 months


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