Engagement Manager

2 weeks ago


Qatar Bird Rides Inc. Full time

**Who is Bird**

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

**Job Summary**

Engagement Managers are Bird’s primary relationship managers with one of our key customers, the Fleet Manager. Engagement Managers work closely with our Fleet Manager (FM) partners to assist, guide and ensure they are set up to succeed. The FM program is a global program for local entrepreneurs and small businesses operating a fleet of scooters in their city.

Using operational and analytical skills, this person will work with our Operations Associates, Operations Managers and General Managers to complete projects that will be instrumental in driving our business forward. We need a strong relationship manager who can start at 30,000 feet and dive deep into the details to ensure high-quality results.

**Responsibilities**
- Build strong relationships with FMs and represent your partners within Bird, ensuring we are building products and processes that will set your partners up for success
- Maximize revenue of your FM portfolio by determining vehicle allocation strategies, delivering training and support & managing FM performance vs operational KPIs
- Onboard new partners, ensuring we are reducing the time from new partners being signed and earning revenue
- Guide your FMs through our training program ensuring they are aware of all of our best practices and learnings
- Be the trusted consultant to FM partners providing best in class customer success and preventing vehicle loss
- Perform ad hoc troubleshooting, gather feedback and analyze data to solve problems
- Provide weekly performance reporting and agreed action plans for your FMs
- Use Salesforce and CRM systems to communicate and track actions and data for all FM partners
- Develop SOPs and other project documentation to standardize and replicate best practices for FM coaching
- Collaborate in cross-functional projects to accelerate the success of the business

**Requirements**:

- Minimum 2-3 years of experience in Account Management, Consulting, Operations or Customer Service
- Ability to handle multiple priorities under tight deadlines, with a track-record of delivering results and a “get it done” attitude
- Strong ability to multitask, handle fire drills, and work in ambiguity
- Proven ability to build relationships with internal and external stakeholders. Strong follow-up and communication skills are keys to success
- Analytical skills and a bias towards using data to make decisions. With the ability to identify and analyze trends and determine next steps
- Experience with SalesForce preferred
- Willingness to travel within the region
- Strong Excel and Powerpoint skills
- Advanced Arabic language both speaking and writing and Hindu is a plus

**Culture at Bird**

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

**Perks up**

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a work from home stipend, a wellness allowance, and more. Plus, a new resource to help support personal and professional developments—all the goods needed to move on our mission together.

**Bird is the world**

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.


  • Social Media

    5 days ago


    Qatar RIXOS Full time

    **Company Description** Rixos Qetaifan Island North** Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination....


  • Qatar Emprego QA Full time

    **Job Summary**: Our client is looking for an Internal Audit Manager to play the following roles... - Responsible for internal audit assignment in planning, executing, and reporting of internal audits over Holding Company and across Company Subsidiaries/ Business Units, - Develop and periodic review and update of the IA “Foundation” documents; namely the...


  • Qatar Logicom Group Full time

    **Job Overview** **Duties & Responsibilities** - Establishing and maintaining account plans to promote sales growth. - Establishing relationship with partners at all organization levels including senior executives. - Recruiting and developing B2B relationship with IT Segment in UAE. - Keeping full engagement with Cisco Partners business managers’ Team. -...


  • Qatar Talent Pal Full time

    **Job Overview**: **Duties & Responsibilities**: - Establishing and maintaining account plans to promote sales growth. - Establishing relationship with partners at all organization levels including senior executives. - Recruiting and developing B2B relationship with IT Segment in UAE. - Keeping full engagement with Cisco Partners business managers’...

  • Marketing Manager

    2 weeks ago


    Qatar UMBRELLA Full time

    Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door - Deploy successful marketing campaigns and own their implementation from ideation to execution - Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event...

  • Esg Manager

    1 week ago


    Qatar MRG Professional Services Full time

    One of the world's premier consulting firms is looking to build an ESG function in their key Middle Eastern base of Qatar. The firm is looking to support a number of high level clients to improve their corporate sustainability management and support organizations develop their ESG strategies, and provide guidance on markets, regulations and technologies...


  • Qatar Talent Pal Full time

    At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for...


  • Qatar Talent Pal Full time

    Summary At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of **Wellbeing, Inclusion, Respect, Empathy, Integrity, **and **Experimentation** are the core of what we do. Our family atmosphere is what keeps our colleagues highly...


  • Qatar Alpine Recruitment Group Limited Full time

    Our Client is a Tier 1 Building & Civil Engineering Contractor in Qatar with a large number of Irish & UK expats working for them. They are looking to appoint a Corporate Contracts Manager. Previous GCC experience is essential. University Degree holder with over 25 years’ experience in the contracting sector, with last 10 years as a Corporate Contracts...


  • Qatar QNB Full time

    **Business Unit** - QNB - Qatar- **Division** - Not Applicable- **Department** - Not Applicable- **Country** - Qatar- **Closing Date** - 31-Dec-2024**About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...


  • Qatar Talent Pal Full time

    Key Accountabilities: Roles & responsibilities: - Create and lead a content strategy for exhibitions and other stakeholders that supports and extends exhibitions initiatives, both short - and long-term. - Manage the distribution of content across all channels. - Supervise curators, writers, editors, content strategists in line with best practices in...


  • Qatar Oracle Full time

    Oracle Consulting Sales Rep - Qatar / Bahrain-230002SH **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **SCOPE** - Reports to the Consulting Sales Leader, Middle East - Works collaborative in the country with License sales, Industries, Support & business support functions to achieve...

  • Assistant Manager

    7 days ago


    Qatar Talent Pal Full time

    **The opportunity** We are looking for a **Assistant Manager / Manager **to** **join our expanding Business Transformation team with the focus on **Strategy, developing operating models and delivery** along with** **leading engagements** **across the MENA region when needed**. **You will be part of the team that helps our clients to solve organization-wide...


  • Qatar Talent Pal Full time

    **Job Overview** The Business Development Manager is mainly responsible for establishing and maintaining Cisco Small and Medium Business account plans to promote sales growth in a specific market segment. **Duties & Responsibilities** - Being responsible to driving and managing the Small and Medium Business accounts in covered market. - Establishing and...


  • Qatar Orion Full time

    **Job description**: Our Client is a leading global engineering company with a strong presence in Qatar. We are currently seeking a highly skilled and experienced Project Engineering Manager to join the Client team on a permanent basis. As the Project Engineering Manager, you will be responsible for the execution of the engineering portion of...


  • Qatar Talent Pal Full time

    Job Description: As Security Operations Lead, you will be responsible for overseeing the delivery of security solutions. Your day-to-day activities will include managing project timelines, ensuring quality delivery, and providing technical guidance. You must have expert proficiency in Security Information and Event Management (SIEM) Operations specifically...

  • Assistant Manager

    5 days ago


    Qatar Azadea Full time

    Assistant Manager (Job Number: ASS001106) Description **ABOUT THE COMPANY** AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa...


  • Qatar Canon Full time

    As an Account Manager, you play a vital part in Canon´s innovative business sales team & you will be responsible for bringing in new Business to Business (B2B) clients & business & revenue growth by growing sales of Canon core products & exploit Office Imaging & Solutions opportunities. By regularly engaging with new potential customers, you will serve as...

  • Stage Manager

    3 weeks ago


    Qatar Qureos Inc Full time

    **About Dallah Holding Media**: Dallah Holding Media is one of the leading companies in Qatar, known for its innovative and high-quality productions. We are committed to delivering exceptional events and experiences that captivate and engage audiences. Our team is made up of dynamic and talented individuals who are passionate about their work and dedicated...

  • Oracle Cloud Scm

    4 days ago


    Qatar Oracle Full time

    Oracle Cloud SCM (Supply Chain Management) Principal Consultant-23000200 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Job Summary**: As an Oracle ERP Supply Chain Management Functional Consultant, you are primarily responsible for capturing, analyzing and estimating customer...