IT Assistant

2 months ago

Doha, Qatar Mandarin Oriental Hotel Group Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

**Main Responsibilities**
- Assist guests with IT related issues and ensure all guest complaints are investigated and proper action taken to rectify
- Create and maintain systems users ID
- Upkeep filing, document control, and equipment tracking to prevent loss of existing IT assets and maintain updated IT inventory
- Ensure IT Daily task are carried out and completed
- Assisting with the implementation of new technologies, equipment, and network services related to IT
- Assisting with identifying, troubleshooting, and resolving IT appliance and connectivity issues
- Assisting with maintaining a thorough inventory of IT equipment and devices, and monitoring the repair and replacement of non-working, damaged and/or obsolete equipment
- Interacting with partners, attorneys, support colleague, office administrators, and guests, and providing individual instruction in equipment setup and operation when needed.
- Assists to ensure IT policies and procedures are reviewed annually and carried out.
- Assists in the delivery of technology training programs for all hotel colleagues.
- Documenting, archiving all correspondence and trouble shooting, follow up suppliers’ visits and maintenance.

**Requirements**:

- Junior School qualification or equivalent
- Specific Degree or Diploma in relevant areas is plus
- Proven experience as IT assistant or similar role
- Advance knowledge of Outlook and MS Teams
- Advance knowledge of Microsoft Word, Excel, and Powerpoint

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