Coordinator (Events & Mice) - Raffles & Fairmont

1 week ago

Doha, Qatar Accor HQ Full time

Scope and Objectives

Under the leadership of the Director of Catering and Events, carry out the day-to-day sales activities in line with company policies and procedures. Strive to meet / exceed sales targets defined in the Events budget.

**Essential Responsibilities and Duties**
- Manage all telephone calls for sales persons, qualify general inquiries, respond personally and direct requests to appropriate sales person
- Responsible for all administrative duties in the sales department, including but not exhaustive, expense reports, database management, CRM administration, travel arrangements - flights/accommodations, weekly Sales Force activity reports, daily opera reports
- Assist and execute RFP submission and contracts for corporate and wholesale segments, completing rate loading forms for Revenue department
- Assist with preparation of pre-sales trip appointment schedules, post sales trip reports and follow-up activities, prepare and submit expenses claims
- Create and manage the administration of familiarization trips (FAM) on property, ensuring we deliver ‘different’ and ‘creative’ programs that differentiate client experiences and showcase our ‘Residential’ property
- Support and attend FAM trips/client entertainment with sales team, promoting Raffles Doha & Fairmont Doha, building brand awareness and client relationships across all market segments
- Assist to create and follow up on proposals for all market segments
- Conduct prospecting and research of sales leads and target accounts to support team’s BDI
- Identify and handle sales leads effectively and efficiently, directing to the appropriate Account Manager
- Attend all compulsory training courses as directed by T&C division
- Manage under SAG arrival reports and Sales Force data input
- Ensure all customer information is up to date, entered timely and accurately in Sales Force
- Manage duties assigned by the Director of Sales, Assistant Director of Sales providing support to the team

**Key Roles & Responsibilities**
- Take on tasks in addition of the ones stated, with a positive can do mindset
- Be a “brand ambassador” at all times, ensure brand integrity and clarity are maintained
- Model the company’s culture, vision, mission and core values at all times
- Maintain positive relationships with all guests, vendors, colleagues and GSO network
- At all times, represent Raffles Doha and Fairmont Doha in a professional, courteous and efficient manner

To be fully conversant with:

- Hotel fire procedures
- Hotel security procedures
- Hotel Health and Safety policy and procedures
- Hotel facilities and attractions
- Hotel standards of operation and departmental procedures
- Accor Grooming of Luxury and Appearance guidelines
- Accor values and its corresponding strategies
- Methods of accepted payment of the company
- Short
- and long-term company marketing promotions
- Hotel Evacuation Policy in case of an Emergency

**Confidentiality**

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.
- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

**Talent & Culture**

The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

I commit to the above requirements of my position and will strive to demonstrate Our Values in my daily work and confirm I am able to perform the essential function of the role as identified.

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