Raffles Ambassador

3 weeks ago

Doha, Qatar RAFFLES RAFFLES DOHA Full time

Company Description

BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS

**Job Description**:
THE ROLE

The Raffles Ambassador is responsible for assisting all guests visiting the hotel and providing a personable arrival/departure experience for guests residing at Raffles Doha. The Raffles Ambassador is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team during a pre-opening journey, the Raffles Ambassador has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.

KEY ROLES & RESPONSIBILITIES
- Champions arrival and departure experience of guests
- Ensure adherence of arrival/departure service sequence
- Assists to direct and walk guests to their destination in the hotel
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Enforces Property Management System etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Assists with daily shift’s bookkeeping of Front Office Team
- Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Upkeep personal grooming standards, ensures discipline, and efficiency of duties
- Training and coordination with supporting departments
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and strive to achieve targets as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
- Reports any suspicious behaviour of guests and staff to the Managers and Security
- Ensures that all potential and real hazards are reported appropriately immediately
- Fully understands the hotel’s fire, emergency and evacuation procedures

**Qualifications**:
PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members’ needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space

Additional Information

The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

  • Raffles Ambassador

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    The Raffles Ambassador is responsible for assisting all guests visiting the hotel and providing a personable arrival/departure experience for guests residing at Raffles Doha. The Raffles Ambassador is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team...

  • Raffles Ambassador

    4 weeks ago

    Doha, Qatar Raffles Doha Full time

    The Raffles Ambassador is responsible for assisting all guests visiting the hotel and providing a personable arrival/departure experience for guests residing at Raffles Doha. The Raffles Ambassador is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team...

  • Raffles Ambassador

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    The Raffles Ambassador is responsible forassisting all guests visiting the hotel and providing a personablearrival/departure experience for guests residing at Raffles Doha.The Raffles Ambassador is required to demonstrate a pleasant andapproachable demeanor during daily duties, has a guest centricapproach in service delivery, embody a spirit of team work and...

  • Senior Raffles Ambassador

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Raffles Ambassador

    4 weeks ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Raffles Ambassador

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RAFFLES Full time

    Company DescriptionBeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Assistant Restaurant Manager

    4 weeks ago

    Doha, Qatar RAFFLES RAFFLES DOHA Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Butler

    3 months ago

    Doha, Qatar Raffles Doha Full time

    The Butler is at the center of the Raffles Doha guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalizes any interaction with the aim to anticipate and be intuitive of guests’...

  • Butler

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    The Butler is at the center of the Raffles Doha guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalizes any interaction with the aim to anticipate and be intuitive of guests' needs...

  • Butler

    2 weeks ago

    Doha, Qatar RAFFLES Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Night Auditor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    The Night Auditor assists Night Manager in the management of the after-hours responsibilities of the hotel. The Night Auditor is responsible for assisting all guests visiting the hotel and providing a personable arrival/departure experience for guests residing at Raffles Doha. The Night Auditor is required to demonstrate a pleasant and approachable demeanor...

  • Cluster Director of Sales

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    The Director of Sales (DOS) ensures salesresources are deployed effectively to drive revenue through allmarket segments; in line with approved sales & marketingbudgeted revenue. The DOS will manage their own account portfolio,whilst supporting and providing leadership to the rooms'sales team, ensuring sales plans are implemented in accordance withbest...

  • Night Auditor

    1 month ago

    Doha, Qatar Raffles Doha Full time

    The Night Auditor assists Night Manager in the management of the after-hours responsibilities of the hotel. The Night Auditor is responsible for assisting all guests visiting the hotel and providing a personable arrival/departure experience for guests residing at Raffles Doha. The Night Auditor is required to demonstrate a pleasant and approachable demeanor...

  • Cluster Director of Sales

    2 weeks ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Cluster Director of Sales

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    The Director of Sales (DOS) ensures sales resources are deployed effectively to drive revenue through all market segments; in line with approved sales & marketing budgeted revenue. The DOS will manage their own account portfolio, whilst supporting and providing leadership to the rooms' sales team, ensuring sales plans are implemented in accordance with best...

  • Cluster Director of Sales

    4 weeks ago

    Doha, Qatar Raffles Doha Full time

    The Director of Sales (DOS) ensures sales resources are deployed effectively to drive revenue through all market segments; in line with approved sales & marketing budgeted revenue. The DOS will manage their own account portfolio, whilst supporting and providing leadership to the rooms’ sales team, ensuring sales plans are implemented in accordance with...

  • Butler

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RAFFLES Full time

    Company DescriptionBeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Front Office Supervisor

    2 weeks ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Night Auditor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    The Night Auditor assists Night Manager inthe management of the after-hours responsibilities of the hotel.The Night Auditor is responsible for assisting all guests visitingthe hotel and providing a personable arrival/departure experiencefor guests residing at Raffles Doha. The Night Auditor is requiredto demonstrate a pleasant and approachable demeanor...

  • Butler

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RAFFLES Full time

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every...