Senior Revenue Protection Analyst

7 months ago

Doha, Qatar Qatar Airways Full time

About the role

As the Senior Revenue Management Analyst within the Revenue Protection (RP) team, you will be responsible protect QR Revenue from leakage through the compliance of QR Reservations and Ticketing Policy. It includes the oversight, identification and monitoring of abusive agents. You will also monitor the internal and external fraudulent activities encompassing the entire Frequent Flyer Program. Your actions will directly result in the early detection and prevention of fraudulent activities.

Other key accountabilities would include:

- Gather, monitor and analyze a broad spectrum of data and provide insights on suspected fraudulent activities.
- Detect any significant change in trends (based on historical sales data) e.g. burst ticketing using real-time ticketing feeds to determine the volume and amount of tickets issued per agent.
- Monitor and track daily sales by agency IATA, PCC to determine significant increase in sales trends.
- Recommend and provide inputs to Revenue Protection (RP) Systems requirement to prevent leakage.
- Analyze Reservation, ticketing, Frequent Flyer Program processes and policies and recommend changes taking into consideration industry standards as well as QR business requirements.
- Review and ensure the RP processes are executed as planned to prevent revenue leakage and reduce costs.
- Perform regular quality checks and provide feedback on discrepancies identified including recommending possible solutions.
- Work with Manager Revenue Protection and key stakeholders to recommend process changes to eliminate Reservation, Ticketing and Frequent Flyer Program related fraudulent activities.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Audit business processes to determine accuracy and compliance to SOP / Policy
- Prepare regular audit reports and educate business owners on risk reduction and fraud prevention.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About You

We are looking for a passionate and experienced professional to join the RM - Systems and Science team.
- Bachelor's or Graduate's Degree in business, business administration, computer science or engineering or equivalent experience.
- Experience with AML, SQL, and R Language preferred.
- 4+ years of job-related experience
- Demonstrated sound judgment and threat detection capabilities.
- Experience in revenue management, pricing, finance or a related analytical field preferred.
- Advanced analytical ability and strong understanding of mathematical and economic concepts.
- Strong attention to detail and creative problem solving.
- Demonstrated critical thinking, collaboration, and time management skills
- Advanced ability in use of Microsoft Office software and able to independently manipulate data sources to create actionable analysis and/or reports.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

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