Guest Relations Agent

3 days ago

Doha, Qatar AccorHotel Full time

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

**Job Description**:
**What you will be doing**:

- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge, and Front Office team for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior guest arrival and check-into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Prepare requisitions for amenities on a timely basis
- Participate in regular meetings for all Guest Relations team members, Concierge and front office staff to facilitate communications and smooth operations
- Adhere to Accor policies and procedures
- Performs related duties and special projects assigned

**Qualifications**:
**Your experience and skills include**:

- Minimum 1 year Guest Relations experience preferably in a four or five-star hotel
- Strong written and verbal communication skills in English
- Able to develop positive rapport with colleagues and management staff
- Dynamic and positive energy
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Able to exercise good judgment with difficult guests
- Female canddiates preferred

Additional Information
**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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