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Assistant Manager Quality Assurance

1 month ago

Doha, Qatar Qatar National Bank (QNB) Full time

Assistant Manager Quality Assurance (Opportunity for Qatari National Only)

**About QNB**
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Role Summary**:
Assisting the AVP Quality Assurance in managing the responsibility of being an overall QNB brand custodian by tracking QNB's image/ perception in the market (local and international), and suggesting plans to amend and enhance any quality assurance based programs.

**Role Description**:
Assisting in setting, managing and controlling corporate brand compliance and assurance related budgets.

Providing inputs in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Quality Service unit and assist in monitoring their achievement on periodic basis.

Maintaining regular contact with Department officers and coordinators to ensure full integration and fit of Quality Assurance and Corporate Branding goals and objectives with Business goals and objectives.

Assisting in ensuring compliance with all QA policies/procedures and CI manual which define the scope of the QA reviews and which are in consonance with applicable QCB guidelines/regulations in this regard.

Maintaining adequate supply levels of display and merchandising material and arranges distribution to branches, ATM locations and other outlets, ensuring consistency with established corporate brand standards is maintained.

Providing recommendations on potential printing companies, suppliers merchandising items and promotional material which meet up to the quality standards of the Group.

Assisting in drafting annual brand audit "domestically & internationally" and keep record of progress / changes.

Implementing and conducting scheduled QNB branches/ offices visits for checking proper usage of brands and images (i.e., logos, merchandising items, stationeries, collateral, etc.,)

Listing audit findings and prepare reports to communicate outcomes of quality assurance visits, assisting in evaluating audit findings and implementing appropriate corrective actions.

Assisting in monitoring risk management activities within the communication department.

Performing any other function as directed by the Head of Quality Service and the GM Communications

Identifying areas for professional development of self and all direct reports, and act to enhance professional development of self and others.

Maintaining an understanding of all pertinent regulations as well as best practices pertaining to the overall operations of the Group.

**Qualifications**:
5 years of experience in merchandising and quality assurance function.

Note: you will be required to attach the following:
1. Resume / CV

Job ID 163862