Receptionist/insurance Coordinator
7 months ago
Key Responsibilities:
- Provide exceptional customer service and uphold the highest standards of patient satisfaction.
- Greet and promptly acknowledge patients upon arrival and departure to build positive rapport.
- Interact with patients with the utmost professionalism and courtesy to ensure a positive patient experience.
- Promptly address patient inquiries and report concerns and/or complaints to appropriate personnel.
- Accurately schedule patient appointments and communicate with other team members as required.
- Ensure all patient paperwork is obtained and properly filed.
- Answer inbound telephone calls in a timely manner using exemplary phone etiquette.
- Document and promptly relay messages to appropriate personnel.
- Conduct follow-up correspondence on behalf of the practice as required.
- Sort and properly process inbound/outbound mail.
- Accurately collect and process patient payments and provide proof of payment upon request.
- Ensure all payments are accurately recorded within the payment system.
- Collect and maintain payment receipts and file as required.
- Conduct daily register reconciliation and promptly identify and report ledger discrepancies.
- Ensure the completion of all relevant documents for each estimate and submitting to the insurance companies for opening or processing the claim.
- Prepare and submit invoices to insurance companies on regular basis and follow up payments.
- Monitor and track insurance policy renewals and ensure timely payment.
- Perform other duties as required.
Qualifications:
- Minimum of 2 years of experience in insurance operations or a similar role.
- Knowledge of insurance regulations and policies.
- Strong attention to detail and ability to handle confidential data.
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