Reservation Manager

3 days ago


Doha, Qatar Plaza Inn Hotel Full time

**Job Objectives**:
Supervises the job performance of reservations staff and implements policies and procedures.

Providing an efficient Reservations Team and to maximize revenues to achieve budgeted and forecasted targets.

Interacts and cooperates with Sales, Reception, Guest Relations, Banquet, Accounting and Housekeeping.

**Accountabilities**:
1. Knowledgeable of the entire Reservation Procedures.

2. Allocates daily task to Reservations staff. Monitors staff productivity and performance, takes appropriate action when necessary to ensure departmental goals and targets are achieved.

3. Review daily reservations and arrival report.

4. Responsible for the preparation of occupancy forecast.

5. Responsible for training the Reservations staff.

6. Liaise with Sales Department with regards to Occupancy and Rates Reservation Analysis.

7. Identify Top Producing Accounts and ensure proper recognition by the Reservation staff.

8. Responsible of producing various Production reports and supply all the concerning departments.

9. Monitors telephone manner and general performance of reservations staff daily.

10. Ensures special handling of repeat guests and VVIP guests.

11. Reviews room blocking for Long Stays, Suites and special group request.

12. Supervises Group Reservations.

13. Responsible in preparing the work schedule of Reservations Department. Maintains effective staff scheduling ensuring optimum level of staff resources according to business need.

15. Achieves an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.

16. Must be fully conversant with all market segment and rate plans, together with special rates and packages.

17. Attends and participates in the monthly Sales Strategy and Brainstorming meeting, Reservations feedback meetings and other departmental activities as required

18. Assists in providing information on how to acquire hotel visas.

19. Up sells special room types such as suites, suites with special features, preferred views and Special “exclusive” floors like executive floors and packages that include additional amenities, services or activities.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have Valid QID?
- Can you provide NOC?


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