Reservation Manager

5 months ago

Doha, Qatar Marriott International, Inc Full time

**Job Number** 24097712

**Job Category** Reservations

**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Understanding Markets & Maximizing Revenue**
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

**Conducting Daily Reservations Sales Activities**
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintenance orders.

**Providing Exceptional Customer Service**
- Supports the company’s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company’s customer service standards and property’s brand standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.

**Additional Responsibilities**
- Utilizes intranet for resources and information.
- Creates contracts as required.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

  • Reservations Manager

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar AccorHotel Full time

    Job Title: Reservations ManagerAccorHotel is seeking a highly skilled and experienced Reservations Manager to join our team. As a key member of our reservations department, you will be responsible for maximizing hotel revenue by identifying and accurately recording guest needs and special requests.Key Responsibilities:Supervise and ensure the smooth and...

  • Reservations Manager

    6 months ago

    Doha, Qatar Hilton Full time

    Reservations Manager A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The...

  • Reservations Manager

    7 months ago

    Doha, Qatar Hilton Full time

    Reservations Manager A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The...

  • Reservations Manager

    5 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24052481 **Job Category** Reservations **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities. Manages and...

  • Reservation Manager

    5 months ago

    Doha, Qatar RIXOS Full time

    **Company Description** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated...

  • Reservations Manager

    6 months ago

    Doha, Qatar Hilton Full time

    A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager...

  • Reservations Manager

    7 months ago

    Doha, Qatar Hilton Full time

    A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager...

  • Reservations Manager

    5 months ago

    Doha, Qatar Hilton Full time

    Reservations Manager A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The...

  • Reservations Manager

    4 weeks ago

    Doha, Qatar AccorHotel Full time

    Financial Accountability: Responsible for maximizing revenue in all business environments.Conditions of Work: Normal administrative office and hotel working conditions.Role Overview Purpose: To maximize Hotel revenue by identifying and accurately recording guest needs and special requests and conducting continues trainings for Reservations team. Aiming to...

  • Reservations Manager

    7 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24190388 **Job Category**Reservations **Location**Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities....

  • Reservations Manager

    5 months ago

    Doha, Qatar Hilton Full time

    A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager...

  • Assistant Reservations Manager

    3 months ago

    Doha, Qatar Accor Full time

    Consistently offer professional, friendly, and engaging serviceSupport the Reservations Manager in Leading and managing all aspects of the Reservations department and ensure all service standards are followedManage and coordinate all group and individual reservationsMaintain close liaison with the Sales, Conference, and Accounting teamsProduce daily, weekly,...

  • Cluster Reservations Manager

    6 months ago

    Doha, Qatar Hilton Full time

    Cluster Reservations Manager A Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan...

  • Cluster Reservations Manager

    6 months ago

    Doha, Qatar Hilton Full time

    A Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The...

  • Assistant Reservations Manager

    3 months ago

    Doha, Qatar accor Full time

    In conjunction with the Reservations Manager, coordinate and managing the daily operations and efficient running of the Reservations Department, ensuring the department objectives are being achievedDelegate tasks to team members by assigning duties and preparing their work schedulesEnsuring all administrative procedures are completed accurately and in...

  • Reservations Supervisor

    6 months ago

    Doha, Qatar Millennium Plaza Doha Full time

    As a Reservations Supervisor at Millennium Plaza Doha, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes. **Key Job Responsibilities**: - Supervise and lead the...

  • Reservations Supervisor

    2 months ago

    Doha, Qatar Millennium Place Doha Full time

    As a Reservations Supervisor, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes. **Key Job Responsibilities**: - Supervise and lead the reservations team,...

  • Assistant Reservations Manager

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar accor Full time

    Key ResponsibilitiesDepartment Coordination: Collaborate with the Reservations Manager to ensure the efficient operation of the Reservations Department, aligning with departmental objectives.Team Management: Delegate tasks to team members, assigning duties and preparing work schedules to optimize productivity.Administrative Procedures: Ensure accurate...

  • Reservations Supervisor

    7 months ago

    Doha, Qatar Raffles Doha Full time

    To monitor, supervise and train the Cluster Reservations and Royal Services Agents in maintaining and delivering high levels of standards according to company policy and procedure. To assist the Cluster Assistant Reservations Manager in the operation and requirements of the department. In absence of the Cluster Assistant Reservations Manager, to be able to...

  • Assistant Reservations Manager

    2 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24173993 **Job Category**Reservations **Location**Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists with the soliciting and managing of reservations sales-related opportunities....