Hotel Manager

1 week ago

Doha, Qatar Edar Hotels Management Full time

**Main Accountability**:
1. Achieve the objectives for the hotel in revenue, profit, market penetration, customer service, employee satisfaction and owner satisfaction

2. Create value whenever initiating activities or making decisions.

3. Implement and supervise Guest Satisfaction and Customer Satisfaction Surveys

4. Maximize knowledge of local markets and key accounts and initiate PR activities.

5. Adhere to legal requirements

6. Ensure employee satisfaction and trust

7. Ensure that investments add value and make business sense

8. Be responsible for the protection of the brand image as per company guidelines.

9. Assume full responsibility for compliance with emergency procedures-Management and Training.

10. Adhere to your hotels’ compliance with company policies

**Main Responsibility**:
1. Develop, implement and adhere to strategic business plans, budgets and investment plans according to the annual business planning guidelines. Ensure that these are based on a good market and product knowledge, adequately foresee the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets. Always strive to improve market penetration.
- Monitor results regularly and initiates corrective measures and action plans if the hotel performs below expectations.
- Monitor performance to competitive set and initiate action if penetration development is negative.
- Set objectives and delegate responsibilities to the management team.
- Foster team work, open communication, shared information and cooperation.

2. Ensure the management team understands the dimension of value when doing business. Ensure that the commercial aspects of decision-making are considered in all relevant areas (revenue management, investments, purchasing, employee scheduling, cost management, etc.)

3. Maintain a good working relation and dialogue with the hotel’s owner(s).

Fully understand all contractual relations between the brand and the owner and secure that all obligations are met.

4. Know, understand and get involve in initiatives directed at local markets, such as senior management, sales calls and customer events. Take initiatives that build brand awareness, such as participation in local organizations and clubs, which include decision makers, authorities, press and opinion leaders.

5. Secure maximum implementation, ongoing training and adherence to guest satisfaction surveys. Ensure that all complaints from guests are dealt with properly and personally, in accordance with the brand policies and guidelines. The General Manager is to handle Guest complaints personally by a telephone call followed up by a letter. Monitor guest satisfaction reports and initiate corrective action if unsatisfactory.

6. Facilitate at least annual employee satisfaction surveys and monitor an ongoing follow-up process. Initiate and monitor activities to correct negative deviations to hotel objectives.

7. Hire and develop potential with the right attitude, eagerness and qualification to promote the brand values.

8. Ensure that all employees in your hotel receive the necessary training, both in professional competence and in-service attitude.

9. Investigate, share and adhere to all relevant laws, regulations and legal requirements in your respective legal surrounding (i.e. financial accounting and reporting, tax, licenses, safety and security, health, labor, discrimination, data security, laws relating to contracts and business conduct, waste disposal, hygiene). Ensure that professional union relations are maintained.

10. implement and monitor routines for effective prevention of dealing with fire, major accidents and terrorism at the hotel. Ensure relevant training and induction of hotel personnel in security matters.

11. Ensure that well prepared and commercially sensible short and long-term investment plans are developed. Seek approval with the brand guidelines. Monitor execution of investment projects. Include value considerations and appropriate “Return On Investment “ calculations in the evaluation process.

12. Adhere to and implement decisions of administrative authority and decision-making levels (salary & benefits, promotions, dismissals, etc.).

**Job Types**: Full-time, Permanent

**Salary**: From QAR10,000.00 per month

**Experience**:

- Hotels: 10 years (required)

**Language**:

- English, Arabic (required)

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