Play Facilitator

4 months ago

Doha, Qatar OliOli Children's Museum Full time

**Position: Play Facilitator / Imaginator (full time)**

**Location: Doha, Qatar**

**Executive Summary**
- OliOli® opened a second location in Doha, Qatar, and is inviting all people interested to join an amazing group of people and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration._
- OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary children's museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 6 interactive galleries comprising over 45 hands-on exhibits._

The Imaginators are responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as OliOli®s brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful and joyful manner.

**FOUNDERS BACKGROUND**

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.

**KEY DUTIES & RESPONSIBILITIES**

**Guest Experience and Service**

Be an ambassador for the OliOli® brand; ensure that every guests experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach

Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs

Provide excellent guest service, and facilitate guests experience and journey through a proactive and thoughtful interaction

Contribute to a positive, team-based, and guest-first centric culture

Manage groups of children from schools, birthday parties, or camp activities

Attend to guest queries/complaints. Amicably resolve maters with dissatisfied guests

Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit

Comfortably facilitate and manage exhibits spaces and components

Collect and communicate guests feedback and suggestions

Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials

**Exhibits area / Education**

Have an honest and comprehensive understanding of OliOli®s philosophy and developmental, pedagogical, and other learning objectives

Develop a deep understanding of the learning opportunities for each exhibit/gallery

Understand and stay current with the exhibit and program initiatives

Participate in training programs designed to enhance interaction with guests in the OliOli® manner

Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)

Manage the use, quality, and organization of consumables

**Safety / Security**

Provide a safe environment for all guests, specifically for the children

Communicate any safety/ performance issues regarding exhibits components

Adhere to all policies and procedures of OliOli®

Assist guests in case of an incident or an emergency situation

Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed

Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

**Other Responsibilities**

Working with other colleagues, proactively contribute to the success of any special events and programs

Work effectively with temporary staff (many of whom are expected to be students who are not likely to have extensive work experience)

Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives

**QUALIFICATIONS**

Advanced course work or experience in customer service, education, family learning, or retail operations preferred

Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms

Excellent communication skills and ability to interact positively with children, adults, and large groups

Experience working in a fast-paced, high-volume environment

Ability to work with diverse staff and guests.

Excellent grasp of the English language. Arabic is a plus

**Traits & Characteristics**

Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment

Lots of positive energy; respectful of diversity; patient; empathetic; friendly; kind

Interest and enthusiasm for working with children and families

Adaptable to perform a variety of duti

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