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Recreation Attendant

1 month ago

Doha, Qatar The Diplomatic Club Full time

**Section**:
The Diplomatic Club

**Department**:
Spa & Recreation

**Qualification**:
: Advanced Diploma/Certification/Diploma in Hospitality/Leisure/Tourism or related

**Experience**:
1 - 2 years working experience as a Recreation/Pool Attendant

**Skills**:

- Job Specific Competencies:_
- _Equipment Handling_
- _Cognitive Reasoning_
- _Acceptable Fitness Standards_
- _Emergency Medical Procedures, CPR, First Aid_
- General Competencies: _
- _Communication &Sociability_
- _Teamwork_
- _Ability to work under Pressure_
- _Flexibility_
- _Orderliness_
- _Action Oriented & Drive for results_
- _Interpersonal Skills_
- _Problem Solving_
- _Judgment _
- _Attendance/Punctuality_
- _Greet & acknowledge all guests according to Club standards and ensure excellent customer experience._
- _Checks/inspects the cleanliness in all the recreation areas where he/she is assigned, ensures safety of the area, and ensures the equipments are clean, orderly and functional._
- _Cleans and assists in maintaining the recreation equipment before and after use._
- _Checks on the stock of members amenities and supplies in the area, to ensure that these are sufficient for the day’s operation._
- _Prior to the start of operation, he/ she should request for items needed for the day, by making store requisition and pick up supplies from the storeroom._
- _Note down all reservations and appointments, ensuring needed information are requested from the guests and recorded._
- _Responds to the member’s inquiries on sports and recreation facilities and services, making sure that the information given is complete, accurate and timely._
- _Be able to provide basic First Aid in the event of any minor accidents, should be fully aware of the procedures in the event of a major accident/emergency._
- _Perform lifeguard duties, prioritizing life and safety of members especially children who are staying in the pool and beach without adult supervision._
- _Gives out towels and locker keys at the pool / health club reception, collects used towels, coordinates with laundry on replenishment of these areas and maintain records as specified in Club procedures._
- _Maintain good relationship with members and colleagues, contributes to team spirit._
- _Deals amicably with people at all levels resolving difficulties in an orderly and business like fashion._
- _Relieve other attendants or recreation staff when necessary._
- _Report any incidents occurring during the operation to the recreation manager._
- _Immediately reports and turn over lost and found item to lost & found office, following required procedures at all times._
- _Attends all members’ complaints immediately and initiates immediate resolution_
- _Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner_
- _Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction_
- _Must be able to multi-task and prioritize to ensure completion of all tasks in a timely manner._
- _To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments_
- _Report any incidents, accidents or near misses following incident reporting procedure_
- _Assisting Spa Therapist in the clearance and set-up of treatment rooms._
- _Assisting the guest before and after the treatments to the rooms and reception._
- _Able to upsell Spa services and retail items._
- _Perform all work related requests made by the Recreation Supervisor & Manager, which may or might not be directly in the scope of work._