Guest Service Agent

4 days ago

Doha, Qatar Zulal Wellness Resort Full time

At Zulal Wellness Resort by Chiva-Som, we welcome individuals who are excited to join our unique wellbeing haven. Set to be Qatar’s largest wellness destination and the Middle East’s first wellbeing resort, located in Khasooma, a private coastal location at the north of Qatar.

**KEY OPERATIONAL RESPONSIBILITIES**:

- Deliver smooth check in/out experience.
- Guide the guests during their transformative journeys in the Resort by constant coordination with other departments.
- Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
- Anticipate all guest needs and handle inquiries.
- Knowledgeable of the resort products and services, including room types, rates, relative features and facilities, food and beverage outlets, promotions, and Resort retreats.

**QUALIFICATIONS**:

- BSc/BA in Business Administration preferred or equivalent.
- Fluent spoken English and Arabic any additional language is a plus.
- Hotel systems knowledge - Opera, Nuvola, Saflock. Strong communication and interpersonal skills.
- Guest complaints handling, and problem solving
- Ability to work cohesively with fellow colleague.
- Experience working with multicultural teams.
- 2 years of relevant work experience.
- Service focused personality.
- Intellectual curiosity and emotional intelligence..

**Job Types**: Full-time, Contract

Ability to commute/relocate:

- Doha: Reliably commute or willing to relocate with an employer-provided relocation package (required)

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