Guest Service Centre Agent

5 months ago

Doha, Qatar Hilton Full time

A Guest Service Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously.

**What will I be doing?**

A Guest Service Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Assists guests with international calls and directory queries
- Calls guests by name whenever possible
- Pages staff member when requested
- Abides by principles of guest privacy
- Handles guests' needs or requests and reports complaints to the Supervisor
- Report on logbook daily
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Advises defects on switchboard equipment to Supervisor
- Attends to all guest queries and requests promptly
- Maintains detailed knowledge of the Hotel's fire, life and safety system
- Maintain Hotel Information
- Provide secretarial services for guests
- Efficient in the use of all business center equipment
- Update traffic sheets accurately
- Handle complaints promptly and follow up thoroughly on action taken
- Promote in house service and facilities
- Update airline schedules and guides the guest whenever requested
- Co-ordinate the reservations of meeting rooms
- Advise to Supervisor all stationary needs in advance
- Ensure cleanliness of work area and clean your work area prior to departing
- Report daily activities in logbook

Occupational Health and Safety Responsibilities:

- Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements

**What are we looking for?**

Guest Service Centre Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
**Drive for Results**:

- Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
- Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

**Understanding the Business**:

- Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
- Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
- Demonstrates an understanding of competitors' major strengths and weaknesses
- Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
- Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

**Hospitality**:

- Demonstrates an understanding of competitors' major strengths and weaknesses
- Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
- Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

**Teamwork**:

- Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
- Actively participate in wider hotel meetings
- Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

**Adaptability**:

- Be comfortable and effective in an environment of ambiguity or change
- Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
- Complete tasks as directed by Management

**Developing Self**:

- Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
- Seek feedback on areas of shortfall
- Maximize opportunities for self-development

**Reliability**:

- Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
- Follow standards, policies and procedures
- Meet hotel attendance and grooming standards

**Cultural Awareness**:

- Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.

**What will it be like to work for Hilton?**

  • Guest Service Centre Agent

    5 months ago

    Doha, Qatar Hilton Full time

    Guest Service Centre Agent A Guest Service Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Guest Service Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing...

  • Guest Service Centre Agent

    5 months ago

    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to guests, ensuring their needs are...

  • Guest Service Agent

    7 months ago

    Doha, Qatar Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    5 months ago

    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Guest Service Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our...

  • Guest Service Agent

    2 months ago

    Doha, Qatar Talent Pal Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    2 months ago

    Doha, Qatar Hilton Full time

    Guest Service Agent -FO A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    1 week ago

    Doha, Qatar Hilton Full time

    Guest Service Agent -Fo A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    7 months ago

    Doha, Qatar Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    5 months ago

    Doha, Qatar BANYAN TREE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    6 months ago

    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    5 months ago

    Doha, Qatar Tivoli Full time

    **Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. The primary...

  • Guest Service Agent

    5 months ago

    Doha, Qatar Tivoli Full time

    Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. **Job...

  • Guest Service Agent

    4 weeks ago

    Doha, Qatar Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    5 months ago

    Doha, Qatar Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Telephone Agent

    2 months ago

    Doha, Qatar Hilton Full time

    Guest Service Telephone Agent A Guest Service Telephone Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to...

  • Guest Service Agent

    7 months ago

    Doha, Qatar Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    2 months ago

    Doha, Qatar Talent Pal Full time

    Guest Service AgentA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from checkin through checkout and complete audits as required.What will I be doingAs Guest Service Agent you will serve on the Front Office Team to provide services for Guests to contribute to an overall exceptional experience...

  • Guest Service Agent

    5 months ago

    Doha, Qatar Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • German Speaker Doha Customer Contact Centre Agent

    3 months ago

    Doha, Qatar QATAR Airways Full time

    About the JobDoha Contact Centre is hiring for German Speaker Agents to be part of their 5-star team.As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction...