Supervisor

3 months ago

Doha, Qatar Qatar Airways Full time

We are currently recruiting for a Supervisor for one of the most dynamic and exciting leisure venues in Doha. Doha Beach Club under the management of Discover Qatar, comprises 3 absolute beachfront fully licensed venues;
- Doha Sands, an exclusive and private beach club for in house guests staying at participating West Bay hotels
- The Bistro; a fully licensed restaurant, open from 7am until midnight with a capacity of 200, serving light casual meals and also catering for special events, movie and sports event screenings and private groups.
- B12 Beach Club, Qatar’s largest private beach club featuring the largest inflatable in the country, a range of international food and beverage outlets, general admission and VIP sections, a resident DJ and popular weekend brunches.

About the role

In this role, you will be assisting in the smooth running of Doha Beach Club operations. You will responsible to ensure that all working methods are reviewed with best practices and are achieved with an aim of business growth while delivering excellent guest service in a professional manner, by maintaining the highest standards of quality along with ensuring that all processes and standards of Food & Beverage Service are followed and implemented to ensure running of smooth and efficient operations.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

- Ensure all guest receive positive, professional and personalized service to the highest standard to exceed the customer's expectations where you proactive engage with the guest to prompt the existing and upcoming products by anticipating their needs.
- Ensure strict compliance with all relevant Hygiene and Safety standards and constantly review the service offering to ensure that all key quality standards are maintained by the Captain, Waiters and Runners.
- Monitor and control the maintenance along with sanitation of the various allocated outlet areas and equipment, to protect the assets, comply with regulations.
- Work closely with the Assistant Outlet Manager and Captains to ensure correct stock levels are available from the Purchasing Department to assist the operational Food and Beverage with inventory-based items.
- Recommend, support in implementing product development strategies based on guest feedback and observe customer trends, demands and manage issues and complaints with utmost professionalism and mindfulness to ensure a quality experience and enhance future sales prospects.
- Attends daily briefings and contributes to enable open communication within the team and management.
- Regularly evaluate the department or teams’ objectives, plans, procedures and practices, and makes appropriate changes if needed with management approval.

Qualifications

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**About you**
- Bachelor’s degree or equivalent with at least 3 years of job-related experience.
- Ability to work in outdoor large beach-venue conditions
- Excellent people and customer experience skills.
- Outstanding written and verbal communication in English.
- Quick learner with ability to adapt in dynamic work environment.
- Positive attitude towards challenges with strong problem-solving skills.

***

**About Qatar Airways Group***

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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