Fine Dining Restaurant Service Trainer

7 months ago

Doha, Qatar Rise Group Full time

Fine Dining Restaurant Assistant Manager

**Starting salary**: QAR 3,500++ to QAR 4,700 (Full package / All in)

**Job Summary**:
**Responsibilities**:

- Develop and execute comprehensive training programs for all levels of restaurant staff, including servers, hosts/hostesses, bartenders, and support staff.
- Conduct initial onboarding training for new hires, ensuring they understand our service standards, product knowledge, and operational procedures.
- Design and deliver ongoing training sessions to enhance the skills of existing staff, focusing on customer service, upselling techniques, teamwork, and problem-solving.
- Provide hands-on training and coaching to team members, both in group settings and through individualized instruction, to improve service delivery, tableside manner, and overall performance.
- Stay updated on industry trends, customer preferences, and emerging service techniques to incorporate into training programs and continuously improve service standards.
- Develop and update training materials, manuals, and visual aids to ensure they align with current best practices and reflect our brand standards.
- Collaborate with management and department heads to identify areas for improvement in service delivery and develop targeted training initiatives to address them.
- Conduct regular evaluations and assessments to measure the effectiveness of training programs and identify opportunities for further improvement.
- Monitor staff performance through observation, feedback, and performance metrics, providing constructive feedback and guidance for improvement.
- Assist in the development of service-related policies, procedures, and standard operating protocols to ensure consistent service excellence across all areas of the restaurant.
- Foster a positive and collaborative team environment, promoting a culture of continuous learning, professional growth, and exceptional service.
- Maintain accurate records of training activities, attendance, and performance evaluations for reporting purposes.

**Requirements**:

- Previous experience in a restaurant service or hospitality training role is essential.
- In-depth knowledge of restaurant operations, service techniques, and industry best practices.
- Strong interpersonal and communication skills, with the ability to effectively train and motivate diverse teams.
- Excellent leadership abilities, with a proven track record of inspiring and developing high-performing service staff.
- Exceptional customer service skills and a genuine passion for providing memorable dining experiences.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Flexibility to adapt training programs to the specific needs and skill levels of different team members.
- Up-to-date knowledge of food safety and sanitation regulations.
- Proficiency in using training software, learning management systems, and other training tools.
- A high level of professionalism, integrity, and attention to detail.

**Job Types**: Full-time, Permanent

**Salary**: QAR3,500.00 - QAR4,700.00 per month

Application Question(s):

- In which country are you currently located?
- Which country are you from? (Nationality)
- What is your age right now?
- Do you have a valid Qatar ID?
- How soon can you join our company if you are selected for this position? Give number of days.
- Have you been interviewed at Rise Group Head Office before? Yes or No?
- Have you read the posted job description and salary details for this role?
- Did you work as a CAPTAIN WAITER / TEAM LEADER / SUPERVISOR in a FINE DINING restaurant in Qatar or any GCC country before? Yes or No? If Yes, what is the name of that restaurant / hotel?

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