Guest Service Centre Agent

6 months ago

Doha, Qatar Anantara Full time

**Company Description**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.
**Job Description** KEY DUTIES AND RESPONSIBILITIES**

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

- Receives guests calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- Handles every query in a polite and courteous manner.
- Ensures total guest satisfaction by ensuring message taking is correctly.
- Ensures any faults or modifications are reported to the Manager.
- Ensures guests are greeted to the correct standard upon calling.
- Maintains an up to date knowledge of the hotel and local services.
- Ensure that a high level of customer service is consistently maintained.
- Handles any outgoing calls on guest’s behalf.
- Maintains the guest wake up call sheet and delivers calls accordingly on time and to the established standard.

**Qualifications**
- College diploma in hotel management or related field.
- Previous experience as an Guest Service Centre Supervisor in Front Office.
- Excellent oral communication skills.
- Experience with Front Office systems.
- Fluent in English, both written and spoken.

  • Guest Service Centre Agent

    6 months ago

    Doha, Qatar Hilton Full time

    Guest Service Centre Agent A Guest Service Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Guest Service Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing...

  • Guest Service Centre Agent

    6 months ago

    Doha, Qatar Hilton Full time

    A Guest Service Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Guest Service Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...

  • Business Centre Manager

    1 week ago

    Doha, Qatar Agent Project Group Services Full time

    Role Description This is a full-time on-site role for a Business Centre Manager at Agent Project Group Services in Doha, Qatar. The Business Centre Manager will be responsible for identifying new business opportunities, building and maintaining client relationships, developing growth strategies, and promoting sustainability...

  • Guest Service Agent

    8 months ago

    Doha, Qatar Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    6 months ago

    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Guest Service Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our...

  • Guest Service Agent

    4 weeks ago

    Doha, Qatar Hilton Full time

    Guest Service Agent / Associate Operator Agent provides services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Operator Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional...

  • Guest Service Agent

    1 month ago

    Doha, Qatar Hilton Full time

    Guest Service Agent -Fo A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    8 months ago

    Doha, Qatar Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    6 months ago

    Doha, Qatar BANYAN TREE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    7 months ago

    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    6 months ago

    Doha, Qatar Tivoli Full time

    Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. **Job...

  • Guest Service Agent

    6 months ago

    Doha, Qatar Tivoli Full time

    **Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. The primary...

  • Guest Service Agent

    6 months ago

    Doha, Qatar Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    2 months ago

    Doha, Qatar Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Telephone Agent

    3 months ago

    Doha, Qatar Hilton Full time

    Guest Service Telephone Agent A Guest Service Telephone Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to...

  • Guest Service Agent

    8 months ago

    Doha, Qatar Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    6 months ago

    Doha, Qatar Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Centre Supervisor at The Plaza Doha

    3 weeks ago

    Doha, Qatar Hilton Full time

    Guest Service Centre Supervisor at The Plaza Doha LXR Hotels & Resorts **Guest Service Centre Supervisor**: A **Guest Service Centre Supervisor** is responsible for leading the Guest Service Centre team in processing all incoming and outgoing calls accurately and courteously while maintaining the highest level of guest satisfaction and team...

  • Guest Service Agent

    8 months ago

    Doha, Qatar Hilton Full time

    Guest Service Agent (Arabic Speaker) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Services Agent

    6 months ago

    Doha, Qatar Wyndham Hotels & Resorts Full time

    Wyndham is now seeking a Guest Services Agent to join our team at Wyndham Doha West Bay in Doha, N/A. **Job Summary**: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. **Education &...