Ict General Technician

1 week ago

Qatar Qatar Petroleum Full time

Company

QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable

development,utilization and monetization of oil and gas resources in the State ofQatar.In its efforts to become one of the

best national energy companies inthe world, QatarEnergy's activities and those of its subsidiaries andjoint ventures,

encompass the entire spectrum of the oil and gas valuechain locally, regionally, and internationally.They include the

exploration, refining and production, marketing, andsale of oil and gas, liquefied natural gas (LNG), natural gas

liquids(NGL), gas to liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an

integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various

products.QatarEnergy's operations and activities are conducted at various onshorelocations, including Doha, Dukhan and

the Mesaieed and Ras LaffanIndustrial Cities; and at various offshore areas, such as offshore oilfields production stations,

drilling platforms, Halul oil export island,and the North Field, which is the largest single non-associated gasreservoir in the

world covering an area of 6,000 square kilometers. Theutilization of this field’s massive reserves has become a

primarynational goal to continue the development and prosperity of the country.QatarEnergy pays the utmost attention to

the health and safety of itsemployees, contractors, visitors and the local communities where itoperates. From drilling to

construction, operations to decommissioning,QatarEnergy's health, safety and environment policy forms an integralpart of

the corporation’s daily business and long term planning.QatarEnergy is committed to contribute to a better future by

meetingtoday’s economic needs, while safeguarding our environment and resourcesfor generations to come. Thriving on

innovation and excellence,QatarEnergy is bound to the highest levels of sustainable human, socio-economic, and

environmental development in Qatar and beyond.

Department

DESKTOP SERVICES & OPERATION

INFORMATION & COMMUNICATION TECHNOLOGY

Primary purpose of job
- Provide 1st and 2nd line IT technical support to resolve user and operational problems according to the agreed Service

Level Agreements.
- Investigate, diagnose, and solve computer’s software and hardware faults.
- Install, configure, and troubleshoot computer hardware, software, systems, printers, scanners and other IT peripherals.
- Check computer equipment for electrical safety & hazard free work environment.
- Repair or replace defective IT components and assemblies.
- Provide basic user awareness and training.
- Execute emergency procedures (Virus infection, evacuation, disaster recovery).
- Implement cyber security controls resulted from cyber security taskforce, risk assessments, identified vulnerabilities,

audits, etc.
- Maintain various technical documents, such as assets inventory of IT related assets.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate management level.
- Provide IT support after working hours and during official holidays.
- Get involve in major IT project (Mass PCs replacement, Mass PCs relocation, Conferences, events).
- The ability to provide IT support to all QP related sits and offices (Onshore & Offshore).
- The ability to work in different duty cycles and on-call support.
- Use the IT Service Desk System to monitor, attend and action all assigned support related tasks and incident. In addition

of updating the assigned tickets status.
- Manage stocks of equipment, consumables, spare parts, tools, and other supplies
- Communicate customer needs and requirements.

Experience & Skills
- Minimum 5 years post-diploma experience in installing and supporting Desktop environment equipment in an enterprise

environment (Oil and gas organization is preferred)
- Industry certification in major IT products, e.g. A+, Microsoft, Cisco, ITIL..etc.
- Good communication skills (oral and written).
- Able to communicate technical details and instructions in plain, non-technical language.
- Excellent interpersonal and customer-service skills.

Education
- Technical diploma in Computer Science, Computer Engineering/Electronics or equivalent).

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