Universal Banker

-Job description

**Universal Banker - Part Time (Qatari National) (ID: 0000KO4V)**

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

This is a branch based customer facing role focused on servicing, meeting and greeting customers upon branch entry, direct clients to appropriate channels while focusing on digital activation and producing quality referrals to key business areas.

The role holder should also focus on migration of transactions from teller area into lower cost channels.

**In this role, you will**:

- Maintain operational standards and efficiency and minimise operational risk.
- Outward clearing cheques are processed on timely basis
- ATMs, Treasury & Cash Handling when required
- Receive cash deposits in LCY and FCY and detect forged from genuine
- Pay cash and process relative vouchers after verifying customer’s signature
- Prepare and deliver cash bundles to chief cashier in order to keep his/her cash drawer within set cash holdings limit
- Check SFE/HUB totals and perform cash balancing during the day (Midday Balancing)
- Count vouchers and perform day end balancing
- Greet and answer queries from customers entering the branch
- Effectively educate and guide the customers to enhance the usage of the bank’s alternative delivery channels
- Attend and handle all customers’ requests and queries
- Ensure compliance with Group policies to include money laundering deterrence and local regulations and any laws / operating procedures connected with business areas of responsibility.
- To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered
Requirements

**To be successful in the role, you should meet the following requirements**:

- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines
- A clear understanding of how value is created within the Premium segment, both for customers and the bank

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way

Issued by The Hong Kong and Shanghai Banking Corporation Limited.