Universal Banker

**Universal Banker - Part time (Qatari Nationals Only)**

**Some careers prize diversity more than others.***

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**In this role, you will**:

- Focus on servicing, meeting and greeting customers upon branch entry, direct clients to appropriate channels while focusing on digital activation and producing quality referrals to key business areas.
- Completing full customer reviews and understanding customer needs whether immediate or future
- Ensure compliance with FIM/Local Laws and audit recommendations.
- Complete vouchers according to FIM and Cash Handling Procedures, in a way to enhance operational effectiveness and protect the bank from any financial losses.
- Process all Outward clearing cheques within SLA
- Ensure compliance with Central bank and internal guidelines.
- Discharge duties for branch ATM or BCDMs if present and allocated.
- Be responsible for holding/custody of keys or codes for the Main Cash Treasury and ATMs.
- Support management of Cash in Treasury, ensuring accurate, controlled, smooth and efficient cash management on day to day basis also ensuring that cash replenishment, reconciliation and other balancing tasks are completed.
- Carry out end of day balancing for Debit cards, credit cards and retained cards on a daily basis and ensuring proper balancing procedures are adhered to at all times.
- Carry out end of day balancing for PINs and Cheque Books on a daily basis and ensuring proper balancing procedures are adhered to at all times.

Requirements

**To be successful in the role, you should meet the following requirements**:

- A proven experience in Teller Area.
- Proven ability in customer service and building customer relationships
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs
- An understanding of HSBC’s Credit Policy and Lending Guidelines.
- A broad knowledge of financial planning and defining customer needs.
- A full understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions.
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines.