Female IT Support, Doha QAtar
3 months ago
Provide first - level support to faculty, students, and staff.
- Perform technical and administrative work for personal device and workstation installations.
- Diagnose and resolve end-user
- reported incidents, including hardware and software requirements.
- Install new hardware and software, update computer software, and upgrade hardware and systems.
- Conduct training sessions to familiarize end-users with equipment and software usage.
- Troubleshoot and resolve issues with user devices and peripherals across college campuses.
- Prepare progress reports for all work performed.
- Evaluate products for compatibility, expandability, and ease of use.
- Resolve logged errors promptly.
- Utilize the Information Technology Service Management (ITSM) system to log and track incidents, resolving assigned tasks promptly.
- Collaborate closely with second and third levels of the support team.
- Perform general maintenance tasks.
- Continuously assess and recommend improvements in IT solutions and support.
- Monitor hardware, software, and system performance metrics.
- Maintain a proactive approach to IT support and improvement.
- Foster a culture of collaboration and accountability within the IT support team.
**Mandatory Qualification Experience**:
- Bachelor's degree in an IT related field
- Minimum 3+ of related experience with applicable certifications
**Job Location - Doha Qatar**
**Budget - Negotiable**
**Gender - Female Only**
**Please share the below detail to take it forward, if interested**
**Total Experience**:
**Current Salary**:
**Expectation**:
**Notice Period**:
**Current location**:
**Nationality**:
**Do you speak Arabic?**:
Pay: QAR3,000.00 - QAR4,000.00 per month
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