Customer Service Representative

4 days ago


Doha, Qatar Emarald Group Full time

**Duties**:

- Respond to customer queries on phone or via WhatsApp
- Attend to customers in studio
- Provide information provided to customers/ FAQs
- Process orders and payment (preparing invoices, taking correct requirements)
- Quality check of final product before/while packing orders
- Arrange delivery (Qatar/Abroad)
- Coordinate with DHL and/or Aramex for all matters (booking pick-up, tracking shipment)
- Manage customer database (names/phone numbers/address/sizes, etc)
- Book appointments and provide quotations
- Coordinate between production, customers and the accounts team for orders to be processed

correctly and on time as well as for processing payment
- Keep track of payment and delivery dates for customers
- Deal with any customer complaints and inform management for more serious issues
- Keeping track of orders received via the website and forwarding them to the production team

efficiently

Inventory: - Keep track of inventory (and updating the website accordingly) - Inform the secretarial staff when we are low on fabric and material Cash Handling and Invoicing: - Receive orders and payment from customers - Handover daily cash payments to accounts - Coordinate with the accounts department for processing invoices and payment Pricing and costing: - Assist the team in pricing for new collections and items - Keep track of costing for all new collections and collaborations Database: - Manage and update a complete database of all the collections, look-books and items in stock - Manage and update the customer contact list (for events, promotions, etc) Coordination: - Coordination with production department to process orders - Coordination with accounts department to process payments and dues - Oversee the production cycle to update and inform customers of any delays or unavailability of items - Inform and update the clients about the status of orders or any delays Teamwork: - Provide complete support to the executive secretary during busy times or her absence - Provide regular updates to the CEO and Supervisor on any assigned/delegated tasks



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