Bellboy - Crowne Plaza and Holiday Inn
3 days ago
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza, and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport, and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort, and satisfaction
your day-to-day:
- Assist with heavy packages, coats, suitcases, etc. being alert to give assistance courteously and quickly, before having to be asked
- Maintain a willingness-to-please attitude and give undivided attention to any approaching guest
- Adhere to guest checking-in and checking-out procedures pertaining to baggage handling
- Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
- Assist arriving and departing guests by opening and closing car and taxi doors
- Maintain a spotless Porte Cochere and Driveway
- Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
- Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
- Room the guest in accordance with hotel standards
- Be familiar with the lift workings and emergency stairs
- Provide information to guests about the hotel facilities and services
- Provide guest services and guidance
- Learn and utilize names of guests, especially repeat and long-staying guests, and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
- Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs a major cleaning
- Maintain a well-groomed hairstyle and wear clean, shiny well-polished shoes and a neat uniform while on duty
- Help other employees in the department, replacing them temporarily when necessary
- Keep the baggage room clean and in order before going off duty on each shift
- Upon the arrival of a newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain. Use the Duty Log to document matters of importance
What we need from you
- Excellent communication skills
- Fluency in English, and foreign languages an advantage
- Minimum 2-3 years experience as a Bellman; preferably in a similar quality hotel
- A friendly and outgoing behavior
- Proactive, resourceful, and able to work independently
- Has strong decision-making abilities
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my wellbeing
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