IT Supervisor

**JOB TITLE** IT Supervisor

**DEPARTMENT** Finance Department

**REPORTS TO Finance Manager** Finance Manager

**SUPERVISES **N/A

**RESPONCIBILITY LEVEL **Grade E1 Supervisor

**BASIC FUNCTION**
- **Hardware**_: Ensures that the hotel works with The Hotel Hardware partners, Ensures that the hardware Inventory log is updated as well as all hardware service logs, and supports the Hotel in resolving Hardware issues even through escalation of issues to the Head of Department or Hardware partners,

Considered as Hardware: All computers, servers, routers, switches, cables, PABX, monitors, point of sale devices, all relevant interfaces, ups and related devices, and other active components.
- **USER**_**: Ensures that no user in the hotel has access to programs other than those needed to perform the job. He/she is in charge of providing and maintaining a training program (in coordination with the Training department), this is to enable the best possible know-how, skill level, and use of systems by all employees in the Hotel.
- **SECURITY / DATASAFE**_: Is responsible for compliance of the hotel with The Hotel IT Security Policy, Is responsible for the data safe/backup of all relevant user-generated data, be it part of the general system or personal systems, He/she assures that at all times relevant backup policies are duly respected and the system reaches the highest level of security.
- **MANAGEMENT**_: Is responsible for the proper planning and budgeting of IT expenditures [FF&E] for the Hotel, as well as for compliance with the Hotel IT policies and guidelines, Is creating business cases for justification of investments and expenditures to support the approval process, Is responsible for a regular status report about the Hotels actual IT situation to the Head of Department.

**SCOPE**
- Smooth running of all computer systems.
- Training of basic functions of user software.
- Regular information to the management about the new computer trends for the future.
- Regular data safe /backup.
- Budgeting, Planning, and managing the approval process for IT Expenditures
- Compliance with IT Policies and Guidelines
- regular IT Status report to the FM and Corporate IT
- The following duties within the frame of work:

- Hardware
- Software
- Security / Data safe
- Management
- General

**HARDWARE**

1. Takes care of correct handling of hardware, peripheral equipment, proper working conditions (Temperature, Power earth, etc.), and the training of staff to use and maintain the equipment they need for their daily work.

2. Responsible for Hardware Maintenance.

3. Knows about content and rules to be respected described within our hardware maintenance rules

**SOFTWARE**

1. Ensures that all software handbooks and manuals are available to users and that newer versions always replace older versions as instructed or according to Corporate Information Technology.

2. Uses and installs software in accordance with the software licensing laws and installs only correctly licensed software. Software licenses to be filed in safe place in case of inspection.

4. He/she is aware about the company standard and adheres to it for implementation.

**SECURITY / DATASAFE**

1. Acts as Data Security Officer for the systems and is therefore responsible for operational OS and program security, Ensures the integrity and back-up of data within the user files.

2. Supervises and/or performs the back-up procedures of the software and ensures that total backups are performed at regular intervals and are kept in a secure place to ensure that the operation will not suffer in case of a disk crash or other hazards.

3. Monitors and adjusts file sizes and file activities and analyses problems before they influence the operation.

4. Scans all storage material regularly for viruses, installs virus detection software, and at all times is aware of virus infection by restricting access to all removable media i.e. floppy disk, USBs drives and hard disks by user directly.

5. Restrict any unauthorized access to our network by using management switch software and Active Directory.

6. Acts in accordance with the Data Processing and Data Protection laws of the country and keeps related confidentiality at all times.

**OTHER FUNCTION**:
1. Responsible for IT Expenditure planning, and budgeting process for the Hotel.

2. Is responsible for Compliance with the IT Policies and Guidelines.

3. Writing a monthly report to the Corporate Director of IT according to the form Monthly Hotel IT Status Report.

4. Keeps all systems, networks, hardware and software properly documented at all times.

5. Evaluate, Plan the IT equipment’s from time to time

**OTHER RESPONSIBILITY**:
1. Informs the management regularly about new trends and experiences in other sister or competitor hotels related IT matters.

2. Is always reachable within and outside the hotel by any kind of communication device for problems occurring during and outside of his/her duty time in the hotel operatio