Website Specialist

7 months ago

Doha, Qatar Brunel Full time

The Website Specialist is responsible for day-to-day operation and management of the COMPANY intranet, as well as managing updates to the COMPANY website.
- This person is responsible for maintaining standards in visual design, site navigation and in ensuring site content is regularly reviewed and updated through strong governance processes.
- They are also responsible for coordinating key stakeholders, engaging and training content publishers, developing and growing the sites, and managing the relationship with the platform suppliers.
- In addition, they lead on measurement and reporting metrics for all online communications activity.

**About this role**
Intranet
- Maintain an organized site navigation, permissions and metadata
- Overseeing day-to-day operation and management maintaining quality control
- Ensure a fresh and dynamic homepage to maintain a user-focused balance of content and tools
- Identify opportunities to deliver new tools through the intranet and for new and additional content
- Monitor and moderate user-generated content for appropriateness.
- Monitor site analytics and report on key performance indicators (KPIs)
- Ensure proper coordination between IS and intranet software vendor
- Liaise with the IS Department and software vendors on technical questions of implementation and upgrades
- Develop, implement and monitor policies and standards to ensure an effective governance process
- Work closely with department leads and Communications Partners to ensure existing content is accurate and relevant.
- Communicate actively with all content creator and user groups
- Provide introductions and training to users of all different levels (including daily users, content owners, news authors)
- Conduct research to understand intranet user needs and help to define priorities for requests for new content functionality and tools on the intranet.
- Maintain a good understanding of industry best practice and new technological opportunities that can add value to COMPANY
- Suggest new approaches to improve content and help drive better engagement.
- Champion the strategic use of the intranet as the COMPANY single source of truth for employees.
- Deliver work to the highest quality, and within the agreed budget and timescale Website
- Maintain an organized site, ensuring a fresh and dynamic homepage to maintain a user focused balance of content and tools
- Ensure proper coordination between IS and website provider
- Develop, implement and monitor policies and standards to ensure an effective governance process for updating website content
- Work closely with department leads and Communications Partners to ensure existing content is accurate and relevant.
- Maintain a good understanding of industry best practice and new technological opportunities that can add value to COMPANY, including benchmarking across the sector
- Suggest new approaches to improve content and help drive better engagement Social
- Monitoring and analytics
- Serves as secondary support for posting on social media channels: Twitter, Facebook, Instagram, YouTube
- Serves as the primary support for LinkedIn.
- Serves as technical support for social media mobile Digital Business Solutions Liaison
- Events - be the focal point for all PRC technical requirements from the COMPANY DBS team
- DBS - be the focal point for all PRC technical data and digital solutions working with the COMPANY DBS team
- eServices - drive moves to automate and digitize processes across the PRC team SMS
- Maintain the database
- Formatting and distributing the SMS’s Measurement and Reporting
- Monitor site analytics and report on key performance indicators (KPIs)
- Provide monthly analytics reports to key stakeholders on both intranet and website activity, including the response to key stories and notifications and alerts Procurement
- Main focal point for creation of PR for PRC dept.
- Liaises with C&P department as needed

**What you need to bring**
- Bachelors’ degree in a relevant field
- 5 years’ experience implementing or managing web sites or intranets
- Experience presenting analytics in a format that non-technical personnel’s can understand
- Demonstratable background in social media support both technical and end user/browser aspects
- Strong understanding of the principles of Usability and User Experience
- Strong understanding of the principles of Information Architecture design for intranets
- High level of comfort with social software and other web-based technologies
- Keen interest in technology-driven innovation
- Excellent organizational and project management experience
- Excellent verbal & written communication skills
- Excellent interpersonal skills
- Excellent organizational skills
- Basic understanding of the components of common web technology (HTML, CSS, Javascript) (preferred)
- Experience in design/web design (preferred)
- Strong communication ability (oral and written)
- Excellent organizational skills
- Ability to work well under

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