Room Service Manager

6 months ago

Doha, Qatar Marriott International, Inc Full time

**Job Number** 24067168

**Job Category** Food and Beverage & Culinary

**Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Day-to-Day Room Service Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Ensures property policies are administered fairly and consistently.
- Communicates areas in need of attention to staff and follows up to ensure follow through.
- Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

**Leading Room Service Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Celebrates successes and publicly recognizes the contributions of team members.
- Communicates performance expectations in accordance with job descriptions for each position.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Observes service behaviors of employees and provides feedback to individuals.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Supervises service behaviors of employees and provides feedback to individuals.

**Room Service Financial and Budgeting Goals**
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Empowers employees to provide excellent customer service.
- Interacts with guests to obtain feedback on product quality and service levels
- Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.
- Sets a positive example for guest relations.
- Handles guest problems and complaints.
- Participates in the employee performance appraisal process, providing feedback as needed.

**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching

  • Room Service Manager

    6 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24067939 **Job Category** Food and Beverage & Culinary **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position...

  • Asstmgr-room Service

    2 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24163744 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for the daily operations in Room Service....

  • Mgr-room Service

    3 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24189720 **Job Category**Food and Beverage & Culinary **Location**The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for the daily operations in Room Service....

  • Team Leader

    5 months ago

    Doha, Qatar Park Hyatt Doha Full time

    Summary Park Hyatt Doha is looking for an experienced and dynamic Team Leader to lead our In-Room Dining Department. As a key member of our team, you'll oversee operations, ensuring smooth service and top-notch guest experiences. You'll manage a team of In Room Dinning waiters, handling orders efficiently, coordinating deliveries, and striving for guest...

  • Room Service Sales Agent

    5 months ago

    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Night Manager- Rooms

    2 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24202590 **Job Category**Rooms & Guest Services Operations **Location**Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Complete designated cashier and closing reports in the computer system....

  • Order Taker

    6 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23140785 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Take room service orders over the phone. Answer questions on menu...

  • Director of Rooms

    6 months ago

    Doha, Qatar The Ned London Full time

    **DIRECTOR OF ROOMS**: The Ned Doha - Doha- competitive- Full timeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. **Job Purpose**: We are...

  • Room Service

    6 months ago

    Doha, Qatar Hilton Full time

    Room Service - Order Taker As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards. **What will I be doing?** As an Order Taker, you would be responsible for answering telephones and taking guest...

  • Room Attendant

    5 months ago

    Doha, Qatar RAFFLES Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Room Attendant

    6 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Room Attendant

    6 months ago

    Doha, Qatar RAFFLES RAFFLES DOHA Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Restaurant Manager

    5 months ago

    Doha, Qatar Hilton Full time

    Restaurant Manager (In-Room Dining) - Waldorf Astoria Lusail Doha A Restaurant Manager (In-Room Dining) is responsible for managing Room Service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs. **What will I be doing?** As Restaurant Manager (In-Room Dining), you are responsible...

  • Room Attendant

    6 months ago

    Doha, Qatar Rixos Gulf Hotel Doha Full time

    ROOM ATTENDANT The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and...

  • Restaurant Manager

    5 months ago

    Doha, Qatar Hilton Full time

    A Restaurant Manager (In-Room Dining) is responsible for managing Room Service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs. **What will I be doing?** As Restaurant Manager (In-Room Dining), you are responsible for managing room service operations to deliver an excellent Guest...

  • Manager On Duty

    2 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information**Manager on Duty -Rooms **Job Number**24202588 **Job Category**Rooms & Guest Services Operations **Location**Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Complete designated cashier and closing reports in...

  • Rooms Division Manager

    6 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24029251 **Job Category** Rooms & Guest Services Operations **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of responsibility...

  • Room Attendant

    6 months ago

    Doha, Qatar THE TOWN HOTEL Full time

    **DUTIES AND RESPONSIBILITES** 1. Cleans and supplies all assigned guest rooms and bathrooms to the standard lay down in the service standard manual. 2. Cleans guest hallways and stations in assigned areas to the standard laid down in the service standard manual 3. Cleans, stocks and set up store rooms and linen room pantries to the standard lay down in...

  • Room Attendant

    8 months ago

    Doha, Qatar Plaza Inn Hotel Full time

    Responsible for the cleanliness of assigned guest rooms and service areas. - Respect guest privacy when the room is on “Do not disturb” status. - Ensure master keys are kept secure at all times. - Responsible for cleaning equipment and machinery. - Report if any loss or damage of linen, furniture, fixture or equipment, Lost & Found items to the...

  • Room Service Supervisor

    6 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23145701 **Job Category** Food and Beverage & Culinary **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a...