Front Desk Agent

2 months ago

Doha, Qatar Hilton Full time

Front Desk Agent

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Previous experience with OnQ PM

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Front Desk Agent

    3 weeks ago

    Doha, Qatar CANDIDZONE Technologies Full time

    We are hiring Front Desk Agent to work under our reputed client in Qatar. **Minimum requirements**: - 1 to 2 years of relevant experience - Between 20 - 30 years old - Bilingual (English & Arabic) - Transferable visa with a valid QID/ NOC - Salary plus duty meal, accommodation and transporation. **Interested applicants**:forward the CV's through WhatsApp...

  • Front Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Airport Hotel as a Front Desk Agent.The Oryx Airport Hotel is located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group. Our hotel was nominated for the best Airport Hotel at the Skytrax 2020 World...

  • Guest Services Agent/ Front Desk

    4 weeks ago

    Doha, Qatar Gloria Hotel & Suites Full time

    We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their stay. Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry,...

  • Front Desk Agent

    2 months ago

    Doha, Qatar Millennium Plaza Doha Full time

    As a Front Desk Agent at Millennium Plaza Doha, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate...

  • Front Desk Agent

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Agent. The newly opening Oryx Garden Hotel will be located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group. As a Front Desk Agent, you are responsible in providing...

  • Front Desk Manager

    2 days ago

    Doha, Qatar Tivoli Full time

    **Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Responsibilities...

  • Guest Services Agent/ Front Desk

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Gloria Hotel & Suites Full time

    We are looking for a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their stay.Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor Hotels Group Full time

    Front Desk Manager Full-time Company Location: Souq Waqif Boutique Hotels by TivoliCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Job...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor Hotels Group Full time

    Company Location: Souq Waqif Boutique Hotels by TivoliCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full time

    Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Responsibilities for...

  • Front Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Agent.The newly opening Oryx Garden Hotel will be located atHamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group.As a Front Desk Agent, you are responsible in providing...

  • Front Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Agent.The newly opening Oryx Garden Hotel will be located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group.As a Front Desk Agent, you are responsible in providing...

  • Front Desk Agent

    3 weeks ago

    Doha, Qatar The Road Real Estate Full time

    Front Desk Agent / Receptionist (having an experience in Oprah system). Job Responsibilities: - Answers phone calls courteously - Guides guests and issues guest badges - Handles client complaints - Files documents - Maintains schedules - Plans business travel - Refills office supplies - Receives deliveries. - Responds to customer inquiries. **Front Desk...

  • Front Office Desk

    3 weeks ago

    Doha, Qatar B Holding Full time

    Hiring for Front Desk Agent for the company, - female, presentable, with good communication & problem solving skills. - knowledge of travel arrangements : hotel/tickets bookings. - 5 working days, 2 days off - previous experience as a receptionist or travel agent is required **Job Types**: Full-time, Permanent Ability to commute/relocate: - Doha: Reliably...

  • Guest Experience Expert Front Desk Agent

    2 months ago

    Doha, Qatar MARRIOTT International Full time

    Guest Experience Expert (Front Desk Agent) Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None

  • Front Desk Agent

    4 weeks ago

    Doha, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Airport Hotel as a Front Desk Agent. The Oryx Airport Hotel is located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group. Our hotel was nominated for the best Airport Hotel at the Skytrax 2020 World...

  • Guest Experience Expert Front Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar MARRIOTT International Full time

    Guest Experience Expert (Front Desk Agent) Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None

  • Front Desk Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.Communicate effectively both verbally and in writing to provide clear directions to staff.Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.Use creative management skills to solve guest and team...

  • Front Desk Supervisor

    3 weeks ago

    Doha, Qatar Hilton Full time

    Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.Communicate effectively both verbally and in writing to provide clear directions to staff.Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.Use creative management skills to solve guest and team...