Technical Advisor

7 months ago


Doha, Qatar Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**:

- The primary focus of the role will be to provide technical consultation and advice the Service Advisors while receiving Advanced General Repair (AGR) vehicles by interacting with customers, confirming the symptoms, observing and road testing along with the customers; guide the technicians in repair works to resolve Advanced General Repair concerns to fix these at the first time itself to meet the customer expectation for providing the Best in Town Experience and sustain the brand name in market.

**What you will do**:

- Understand customer concerns for Advance General Repair (AGR) cases and confirm the symptoms to fix the customer concerns in the first time.
- Communicate concern resolution to qualify for customer trust and satisfaction and continuously improve the customer experience.
- Ensure adherence to warranty process, rules and regulations as stipulated by the Principal to qualify vehicles under Branch Self Approval (BSA) as per the criteria.
- Submit Electronic Warranty Approval Request Form (EWARF) submission on a timely basis.
- Analyze and communicate technical report result and support Technical Leader with coaching based on the outcome of technical information.
- Ensure that all the diagnostic tools and equipment are available, updated and maintained as per distributor tool list and guidelines.
- Ensure ongoing audit of diagnostic tools and equipment to ensure optimal efficiency in the workplace.
- Ensure compliance with HSSE & 5'S guidelines.
- Adhere to all Standard Operating Procedures (SOP’s) memorandums issued by Head Office or Principal.
- Collaborate with Al-Futtaim Automotive Academy (AAA) in the assessment and upskilling of the diagnostic technicians in line with standards.
- Support with business need analyses based on work output in the branch.
- Provide on-the-job training to technicians.

**Required Skills to be successful**:
1. Proficient in English.
2. - Experience as a Diagnostic Master Technician.
3. - Technical knowledge.
4. - Customer and relationship management.

**About the Team**:

- Reporting to the Assistant Service Manager and will work closely with the Workshop team and internal and external stakeholders.

**What equips you for the role**:

- Bachelor’s Degree or Diploma in Automobile / Mechanical Engineering
- 7 years of overall experience with automobile dealerships, of which minimum 2 years in a similar role or Diagnostic Master Technician.
- Technical certifications.
- Valid Qatar Driving license.



  • Doha, Qatar Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...


  • Doha, Qatar Siemens Energy Full time

    **How You Will Make an Impact** - Plan and complete part of the disassembly/assembly work of the Gas turbine module on site. The part of the work that they will be responsible to implement will be assigned by the Senior Technical Advisor on site. - Lead the hands-on work for certain work packages as assigned by the Senior Technical Advisor. In practice would...


  • Doha, Qatar Baker Hughes Full time

    **Directional Drilling Technical Advisor**: **Would you like to be part of our Directional Drilling team?**: **Do you want to impact Baker Hughes’ service delivery at a global level?**: **Join our innovating team** We are transforming the future of energy. In over 120 countries, we are developing and deploying industry-leading technologies and services to...


  • Doha, Qatar BQ Solutions Full time

    Purpose - He will be part of a Strategic Communications team that will be delivering a major transformation programme to the Qatar Ministry of Defence (MOD). 1. He will support establishing the Media Operations/Public Affairs function and Command function of the new organization under the direction of the Programme Director by providing technical...

  • Service Advisor

    4 months ago


    Doha, Qatar Top Performance Full time

    **About Us**: Top Performance is a leading automobile workshop dedicated to providing top-notch repair and maintenance services to our valued customers. We pride ourselves on our commitment to quality, customer satisfaction, and fostering a supportive work environment. **Position Overview**: We are seeking a motivated and detail-oriented **Service Advisor**...

  • Executive Advisor

    19 hours ago


    Doha, Qatar GHD Full time

    **Executive Advisor** Join a global professional services leader. We are committed to solving the world's biggest challenges in the areas of water, energy and urbanization. The Executive Advisor is a business development and delivery role. This includes but is not limited to the following tasks: **Roles and Responsibilities**: - Business development...

  • Sr. Hsse Advisor

    3 days ago


    Doha, Qatar KBR Full time

    **Title**: Sr. HSSE Advisor KBR is actively looking for the below positions for an Upcoming Project to be based in Qatar. Sr. HSSE Advisor **Roles and Responsibilities**: Support Projects HSSE Lead with leading Construction HSSE Team Develop the relevant projects HSE Documentation (including Plan and Procedures) and keep it current, and review similar...

  • Service Advisor

    4 months ago


    Doha, Qatar Gold Leaf Consultants Full time

    **Job Summary**: A Service Advisor in the automotive sector acts as the bridge between customers and the service department. They ensure that customers' vehicle issues are accurately diagnosed, explain necessary repairs or maintenance, and coordinate the service process with technicians to ensure timely and quality service. **Key Responsibilities**: -...


  • Doha, Qatar KEO International Consultants Full time

    Overview: KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration - through conceptualization - to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the...


  • Doha, Qatar Live Connections Full time

    Job Title: Bodyshop Service Advisor - Employment: Full Time - Experience: 3 to 4 years (Bodyshop experience preferred) - Educational Qualification: Diploma/ university degree in relevant field **Job Description**: - Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Bodyshop. - Providing...

  • Service Advisor

    7 months ago


    Doha, Qatar Tesla Full time

    What to Expect - APPLICATIONS FOR QATAR MARKET ONLY PLEASE. - At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. - As a Service Advisor, you...


  • Doha, Qatar GHD Full time

    **Join a global professional services leader. We are committed to solving the world's biggest challenges in the areas of water, energy and urbanisation.** Established in 1928, GHD remains wholly owned by our people. We are 10,000+ diverse and skilled individuals connected by over 200 offices, across five continents. Leading through engineering,...

  • Lead Advisor

    7 days ago


    Doha, Qatar AECOM Full time

    Company Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...


  • Doha, Qatar KEO International Consultants Full time

    Overview: KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration - through conceptualization - to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the...


  • Doha, Qatar Candidzone Full time

    Hiring for Automotive Foreman (Technical Lead) - knowledge of cars (engine,gear.etc) - knowledge of preventive maintenance Must have Qatar driving license required Understands, diagnoses, and resolves Hi Tech and difficult-to-repair complaint vehicles. - Guides the workshop's assigned group in methodical diagnosis to ensure Fix-It-Right activity. - Ensures...


  • Doha, Qatar Trend Micro Full time

    When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. ABOUT TREND MICRO Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous...

  • Beauty Advisor

    7 months ago


    Doha, Qatar Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • Doha, Qatar John Wood Group Full time

    Wood is currently hiring for a Senior Quality Assurance Advisor role to join our team in Qatar. Below are more details about this role Provide support to ensure that quality activities are completed satisfactorily and in a timely manner. Assists in the implementation, maintenance, monitoring and reporting on the status of quality management systems and...


  • Doha, Qatar Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Military Advisor Analyst 3 to fulfill the Watch Officer (WO) position supporting a dynamic customer. This position will be located in Doha, Qatar and will be an onsite position. **Responsibilities**: Analyzes actual and predictable interacting operational activities of a military, governmental, or business system...


  • Doha, Qatar John Wood Group Full time

    Wood is currently hiring for a **Senior Quality Advisor **role to join our team in Qatar. Below are more details about this role Provide support to ensure that quality activities are completed satisfactorily and in a timely manner. Assists in the implementation, maintenance, monitoring and reporting on the status of quality management systems and activities,...