Housekeeping Supervisor
2 months ago
Maintain an up to date awareness of room status to ensure efficient servicing.
-Assign responsibilities to subordinates and monitor their performance and productivity.
-Ensure the cleanliness and maintenance of all Housekeeping equipment, and schedule necessary preventative maintenance and repair work.
-Oversee assignment of the rooms to the Room Attendants for cleaning.
-Check and release vacant clean rooms for sale.
-Conduct random inspection of service rooms.
-Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.
-Note down repairs, linen supplies and out-of-order rooms.
-Ensure a stock take of keys is conducted each shift and missing keys are followed up immediately in line with Hotel Policy and Procedures.
-Ensure that par stock of linen and guest supplies in the pantry areas is maintained in accordance with standards.
-Ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests’ needs/requests.
-Check and counter-sign all daily reports of the Housekeeping Attendants assigned to him/her and to make sure that their reports are correctly filed by the end of their shift.
-Record activities/problems/complaints and follow-up work as necessary in the Log Book.
-Log and store lost property items and send them to guests when required in accordance with Policy and Procedure.
-Liaise with maintenance on all out of order rooms and follow up until returned to service.
-Promote the health, safety and welfare of employees within hotel.
-Provide information, instruction and supervision to employees, guests, contractors and visitors so that safe working procedures are followed at all times
-To report for duty punctually, wearing the correct uniform and name badge at all times.
**GENERAL**
-Communicate effectively with all other departments
-Ability to work a flexible roster
-Attend meetings, training sessions and any other required meeting or training session.
-Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
-Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager
-Consistently meet hotel standard of room presentation.
-Able to meet productivity targets.
-Guest satisfaction and feedback
-Achieve on time completion of all rooms under supervision in accordance with hotel service standards.
**PERSONAL CHARACTERISTICS**
**Education**
- Secondary Education
- Fluent in English; spoken and written
**Experience**
- Previous Housekeeping Experience in a 4-5 Star Hotel
- Previous experience in Supervising a housekeeping team
**Technical**
-Thorough understanding of correct manual handling techniques
- Understanding of safe chemical practices.
**Personal Attributes**
-Can do’ attitude and a high level of energy
-Professionally groomed
-Able to work well independently with mínimal supervision
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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