IT Domain Engineer Lead
3 days ago
IT Domain engineer will part of Network operations centre (NOC) front office team responsible for 24X7 monitoring of IT elements. You will be required to support L2 engineers for incident management related to Billing/ Invoicing/Charging/ Reporting/CRM/ Order Management/Inventory/ Mediation and Channel operations. You will also be responsible to troubleshoot end users complains, escalate to next level for resolution after basic predefined troubleshooting methods, perform periodic health checks and KPI reports.
**Key accountabilities**
- Ensure that trouble ticket (TT)is raised as per the agreed SLAs. Perform basic trouble shooting as per the defined process and escalate to L2 for next level of troubleshooting.
- Create KPIs reports of IT elements which are mentioned in the role purpose and share with relevant stakeholder for further analysis.
- Liaise with third party vendors and support them as part of incident resolution and assure that the SLAs are intact with them.
- Support L2 engineers for end-to-end Incident management and network audits and analyses with the focus on proactive detection for IT domain aligned using ITIL process
- Post-event Investigation & Maintenance Administration
- Monitoring, analyzing and Reporting network performance
- Work Order Approval & Management
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IT Domain Engineer
3 days ago
Doha, Qatar Vodafone Full timeIT Domain engineer will part of Network operations centre (NOC) front office team responsible for 24X7 monitoring of IT elements. He/she will be responsible in supporting L2 engineers for incident management related to Billing/Invoicing/Charging/Reporting/CRM/Order Management/Inventory/Mediation and Channel operations. IT domain, troubleshoot end users...
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Core & Cloud Domain Engineer
3 days ago
Doha, Qatar Vodafone Full timeCore Domain engineer will part of Network operations Centre (NOC) front office team responsible for 24X7 monitoring of Mobile and fixed network elements. He/she will be responsible in supporting L2 engineers for incident management related to PS/IMS/CSDB/STP/DRA/SMSC etc. Core domain, troubleshoot end users complains, escalate to next level for resolution...
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IT Domain Engineer
2 weeks ago
Doha, Qatar Vodafone Full timeIT Domain engineer will part of Network operations Centre (NOC) front office team responsible for 24X7 monitoring of IT elements. He will be responsible in supporting L2 engineers for incident management related to Billing/Invoicing/Charging/Reporting/CRM/Order Management/Inventory/Mediation and Channel operations. IT domain, troubleshoot end users...
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Doha, Qatar Vodafone Full timeWe rely on the brightest sparks to help us deliver innovations. So if you believe, like we do, that technology can help us imagine, create and realize a more connected future - then we need you to help us achieve that goal! Core Domain engineer will part of Network operations center (NOC) front office team responsible for 24X7 monitoring of Mobile and fixed...
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Assistant Vice President of Domain Support
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Domain Consultant
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QA Lead
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Business Development Lead
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Product Manager- Airline Cargo Domain
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Product Manager- Airline Cargo Domain
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