Revenue and Reservation Manager

3 weeks ago

Doha, Qatar Inspire Management Training Center Full time

**Job Summary**

Implement revenue management strategies and processes in our hotel, in order to optimize and maximize their revenues.

Scope of the Role
- Implement revenue management operations, procedures, and best practices.
- Identify new revenue opportunities.
- Provide daily, weekly and monthly reporting.
- Act as an overall business development consultant.
- Challenge and influence hotel to improve service levels and operational standards.
- Build and maintain strong working relationships staff and clients.
- Embed a revenue management culture

**Core Job Responsibilities & Duties - Revenue**
- Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations.
- Daily pick-up analysis, strategy adjustments and reporting.
- Perform competitive benchmark studies and follow market trends.
- Create and develop pricing strategies.
- Provide a weekly dynamic forecast of expected results, variances and budget comparisons.
- Manage and oversee strategy for all 3rd party distribution
- Responsible for assessing, analyzing and pricing business strategies
- Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies.
- Ensure all related systems are configured correctly, validated and working to full capacity.
- Oversee and audit the standards and operations of the reservations department.
- Ensure web site booking process is maintained up-to-date and functional.
- Ensure hotel personnel is fully competent in the use of all systems.
- Work in liaison with hotel sales and reservations departments as a team.
- Regularly check the input and the quality of data
- Conduct quarterly property performance reviews and develop strategic and tactical action.
- Responsible for best practice standards to include competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
- Prepare an outline for and support the annual revenue budget process.
- Inspire Hotel’s HODs to further embed a revenue management culture.
- Advise and coach the client in other operational areas.
- Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas.
- Any other reasonable requests made by management.
- Having knowledge of entire Reservation Procedure according to International Hotel manual system.
- Allocate daily tasks to Reservations staff.
- Review arrival report daily.
- Responsible for training staff.
- Responsible for implementation of policies and procedures.
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
- Monitoring Telephone Manner and general performance of reservations staff daily.
- Follows up tentative bookings and update reservation status.
- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.
- Review room blocking for Long Stay. Suites and special group request.
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

**Skills**
- x'Business Development and commercial minded.
- Strong sense of need for achievement of goals and success.
- Sound ability and knowledge to develop standards of operations and strategic processes.
- Good analytical and numeric skills for fast data crunching.
- Ability to work under own initiative in a highly pressured environment.
- Good listening skills and the ability to anticipate business needs.
- Able to develop relationships with 3rd parties and the hotel teams.
- Capacity to read situations, understand environments and respond accordingly.
- Capable of prioritizing between revenue-generating actions and time-consuming tasks with low yield impact.
- Ability to work across all levels and functions of hotels client portfolio under own initiative in a highly pressured environment.
- Well-developed interpersonal, adaptive influencing and supervisory management skills
- Willingness to travel and ability to interact professionally with other cultures.
- The mentality of client service and taking responsibility beyond direct duties.
- High level of motivation, determination, and commitment

**Experience & Qualifications**
- 2 - 4 years of hands-on Marriott Hotel Revenue and Reservation Management experience.
- A strong command of both written and spoken English is required; additional languages are an asset.
- Bachelors or master’s degree in Hotel Management, Tourism or Economic Studies.
- Highly computer literate with a high-level command of Excel.
- Knowledgeable of hotel technology (Opera)

**Preferred Nationality**:Arab or Europe (Male)

**Job Types**: Full-time, Permanent

**Salary**: QAR16,000.00 per month

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