Pharmacy Customer Service Representative

2 days ago


Doha, Qatar Coastal Trading & Engineering Co. Full time

**JOB DESCRIPTION**:
**PHARMACY CUSTOMER SERVICE REPRESENTATIVE**:
**QUALIFICATION**:

- High School Diploma or GED (Minimum).

**EXPERIENCE**:

- Minimum 1 year of experience in Call center. (Preferably with Healthcare experience)
- GCC experience will be an added advantage.
- Fluent in speaking and writing Arabic and English.

**KEY EXPECTATIONS***:

- Maintain balanced performance in areas of production and quality.
- Maintain confidentiality and project a professional business image.
- Positive attitude and ability to work independently.
- Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism.

**RESPONSIBILITIES***:

- Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries.
- Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries.
- Have quality focus and are detail oriented
- Ask appropriate questions and listen actively while documenting required information in computer systems.
- Setting up new and refilling order accurately.
- Payment arrangements, Billing/rebilling claims.
- Have excellent schedule adherence - time management is a must
- Make outbound calls to customers on prescription orders and payment issues.
- Adjustment processing.



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