Manager Service Assurance

2 weeks ago

Doha, Qatar Ooredoo Group of Companies Full time

**About Us**:
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of

**About the Business Unit**:
Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department ensures that Ooredoo meets its customer experience targets and obligations in delivery of B2B services as per Ooredoo's commercial commitments which are set out in customer contracts, SLA's and by the telecoms regulator, avoiding any financial penalties but being accountable for any incurred. Undertake regular reviews of the Customer Satisfaction results in order to initiative improvements. The team leads and directs the Delivery and Assurance of the Customer Experience strategy to achieve Ooredoo's long-term technical, strategic, cost containment / reduction and customer satisfaction goals.

**About the Role**:
The role is responsible to strategize and operationally enable the support of all Business Customers services and change requests. The role is also responsible to consistently meet & exceed Ooredoo's Business Customers' expectations as defined in the customer contracts, SLAs and by the telecom's regulator, avoiding any financial penalties.The role involves a high level of operational efficiency and commitment to maintain Ooredoo's leadership status in the market.

If you would like to view the full role profile; please click here.

**About You**:
10 years' experience in a similar role.

Experience in a telecommunications industry of which 4 years managing a Service Assurance team.

Knowledge of B2B Telecom products and latest technology trends.

Extensive experience in the day-to-day management of a highly-skilled technical work force

Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities.

Excellent written and verbal communication skills with multiple levels of the organization, including interaction with senior level stakeholders, internal and external.

Strong influencing and relationship management skills.

Self-driven and resourceful to achieve goals independently as well as take the team to the next level.

Ability to understand complex business processes and technical environments.

High level of IT literacy.

Knowledge of OSS and BSS Applications/Tools

ITIL Full lifecycle awareness

  • Manager Service Assurance

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Group of Companies Full time

    About Us:Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part ofAbout the Business Unit:Ooredoo's Business BU...

  • Manager Service Assurance

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Ooredoo QSC Full time

    Field: Business Contract Type: Full Time - Permanent About Us:: Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you...

  • Manager Quality Assurance

    3 weeks ago

    Doha, Qatar University of Doha for Science and Technology Full time

    University of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering Bachelor’s and Master’s degrees in addition to certificates and diplomas. UDST has over 50 programs in the fields of Engineering Technology, Business Management, Computing and Information Technology, Health Sciences, Continuing...

  • Manager Quality Assurance

    2 weeks ago

    Doha, Qatar University of Doha for Science & Technology Full time

    University of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering Bachelor's and Master's degrees in addition to certificates and diplomas. UDST has over 50 programs in the fields of Engineering Technology, Business Management, Computing and Information Technology, Health Sciences, Continuing and...

  • Quality Assurance Manager

    5 days ago

    Doha, Qatar B-Health Services Full time

    **Job Summary**: - Assisting in setting, managing and controlling corporate brand compliance and assurance related budgets - Providing inputs in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Quality Service unit and assist in monitoring their achievement on periodic basis - Suggest &...

  • Assistant Manager Quality Assurance

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

    Assistant Manager Quality Assurance (Opportunity for Qatari National Only)About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries...

  • Assistant Manager Quality Assurance

    3 weeks ago

    Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Communications Department: Marketing & Communications Country: Qatar Closing Date: 22-Feb-2024 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its...

  • Quality Assurance Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Guardian Jobs Full time

    This also provides the applicant with the exciting opportunity to contribute to sector led improvement and workforce development with the teaching partnership and other external and internal agencies.Another large part of this role is to ensure the implementation and delivery of the Quality Assurance Framework's thorough an agreed program of audit activity....

  • Quality Assurance Manager

    1 month ago

    Doha, Qatar Guardian Jobs Full time

    This also provides the applicant with the exciting opportunity to contribute to sector led improvement and workforce development with the teaching partnership and other external and internal agencies.Another large part of this role is to ensure the implementation and delivery of the Quality Assurance Framework's thorough an agreed program of audit...

  • Senior Manager Assurance

    4 weeks ago

    Doha, Qatar McDermott Full time

    **Job Overview**: Senior Manager Assurance will have overall responsibility for the project quality management activities implementation, and act as a focal point for quality assurance and quality control related matters within the PMT throughout all phases of the project. Create strategic vision of the Project's Quality program for each area of fabrication,...

  • Assistant Manager Quality Assurance

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB)Doha, QatarPosted 3 hours ago In-Office Permanent Competitive Assistant Manager Quality Assurance (Opportunity for Qatari National Only)About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's...

  • Business Assurance

    4 weeks ago

    Doha, Qatar First Military Recruitment Full time

    The main strategic aim of our client is to, deliver and grow its core business, the provision of Specialist Resource within Qatar’s Defence Sector. In order to realise its strategic aim, our client has adopted & adapted the Corporate Governance and associated Frameworks of its JV partners to develop, deploy, discharge and maintain of an industry leading...

  • Assistant Manager Quality Assurance

    3 weeks ago

    Doha, Qatar Qatar National Bank Full time

    Role Summary Assisting the AVP Quality Assurance in managing the responsibility of being an overall QNB brand custodian by tracking QNB’s image/ perception in the market (local and international), and suggesting plans to amend and enhance any quality assurance based programs. Role Description Assisting in setting, managing and controlling corporate...

  • Quality Assurance Manager

    3 weeks ago

    Doha, Qatar Nakilat Full time

    **Job Summary and Purpose**: Ensure company quality assurance / quality control policies are implemented and adhered to at shipbuilding sites for the newbuilding programs. Manage the QA/QC activities of the Shipping Project Management Team with responsibility for timely production and distribution of routine progress reports to the project shareholders....

  • Senior Manager Assurance

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar McDermott Full time

    Job Overview:Senior Manager Assurance will have overall responsibility for the project quality management activities implementation, and act as a focal point for quality assurance and quality control related matters within the PMT throughout all phases of the project. Create strategic vision of the Project's Quality program for each area of fabrication,...

  • Assistant Manager Quality Assurance

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar QNB Full time

    Business Unit: QNB - QatarDivision: CommunicationsDepartment: Marketing & CommunicationsCountry: QatarClosing Date: 22-Feb-2024About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Group's presence through its subsidiaries and...

  • Quality Assurance Manager

    2 weeks ago

    Doha, Qatar Flavors Group Restaurants Full time

    Develop and execute quality assurance plans for restaurant operations. - Monitor and audit food safety, cleanliness, and operational standards in restaurants. - Inspect restaurants for compliance with food safety, sanitation, and operational standards. - Collect and analyze restaurant data to identify areas of improvement and suggest corrective action. -...

  • Asst. Manager, Drilling, Assurance

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar قطر للطاقة Full time

    CompanyQatarEnergyDepartmentDrilling and completionsPrimary purpose of jobTo lead and manage the Drilling, Assurance & HSE team for the purpose of improving the HSE performance, businessefficiency and cost effectiveness of all QatarEnergy drilling & completions department's related activities.The span of management control includes specialist and engineers...

  • Assistant Manager Quality Assurance

    4 weeks ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Assistant Manager Quality Assurance (Opportunity for Qatari National Only) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31...

  • Assistant Manager Quality Assurance

    4 weeks ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    -Qatar National Bank (QNB) Doha, Qatar Posted 3 hours ago In-Office Permanent Competitive - Assistant Manager Quality Assurance (Opportunity for Qatari National Only)**About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB...