Guest Service Agent

2 weeks ago


Doha, Qatar Apt Resources Full time

Our client a 5 star hotel is looking for a Guest Service Agent to provide high-quality service to their hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to their facilities.

**Responsibilities**:

- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

**Requirements**:

- Proven experience as a Guest Relations Officer in any 4 or 5 star hotel in the GCC
- Familiarity with hospitality industry standards
- Proficiency in English and Arabic is a must
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills

**Benefits**:
QAR 2300 + accommodation + transport and other 5 star hotel benefits


  • Guest Service Agent

    4 weeks ago


    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Guest Service Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our...

  • Guest Service Agent

    3 weeks ago


    Doha, Qatar TIVOLI GROUP Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner.You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.You will handle all guest enquires, requests and...

  • Guest Service Agent

    4 weeks ago


    Doha, Qatar Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    4 weeks ago


    Doha, Qatar Tivoli Full time

    Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. **Job...

  • Guest Service Agent

    4 weeks ago


    Doha, Qatar BANYAN TREE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    4 weeks ago


    Doha, Qatar Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...


  • Doha, Qatar IHG Hotel & Resorts Full time

    As a Guest Service Center Agent, you will be responsible for dealing with guest requirements in a courteous and professional sales-oriented manner to both internal and external guests.Similar experience in a luxury hotel and/or resortVery good English communication skills, fluency in other languages is essentialStrong organizational skillsAbility to work in...


  • Doha, Qatar Hilton Full time

    A Guest Service Center Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Center Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional...

  • Guest Relations Agent

    4 weeks ago


    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Guest Relations Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our...


  • Doha, Qatar The Cavalry Global Full time

    **Guest Experience Agent (Arabic Speaking)** **Location: Qatar** **Start Date: Before November 20th, 2023** Are you passionate about providing exceptional guest experiences? We are excited to announce the upcoming opening of a luxurious 5-star resort in Qatar this December and are in search of a dedicated Guest Experience Agent who is fluent in Arabic to...

  • Royal Service Agent

    3 weeks ago


    Doha, Qatar Fairmont Hotels & Resorts Full time

    The Royal Service Agent is the heart beat ofthe hotel operation. They will process all external and internalcalls either by redirecting calls or assisting the caller. TheRoyal Service Agent will take ownership of the caller’srequest and ensure follow up according to the hotel’sstandards. To serve as a liaison for guests requiring informationrelating to...

  • Royal Service Agent

    3 weeks ago


    Doha, Qatar Fairmont Hotels & Resorts Full time

    The Royal Service Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the caller’s request and ensure follow up according to the hotel’s standards. To serve as a liaison for guests requiring information...

  • Guest service agent

    3 weeks ago


    Doha, Qatar Rotana hotel Qatar Full time

    • Offer consistently professional, friendly, warm and engaging service• Give a warm welcome and check in guests taking into account the established SOPs• Check out of departing guest in accordance with the established standards• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues•...

  • Guest Service Agent

    1 week ago


    Doha, Qatar rotana hotel qatar Full time

    Offer consistently professional, friendly, warm and engaging serviceGive a warm welcome and check in guests taking into account the established SOPsCheck out of departing guest in accordance with the established standardsSell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issuesResponsible for cash inventory, cashing...

  • Guest Service Agent

    3 weeks ago


    Doha, Qatar TIVOLI GROUP Full time

    The primary responsibility of a guest serviceagent is to provide expertise services in a courteousmanner.You are responsible for takingreservations, greeting and registering guests, providingoutstanding guest service during their stay, and settling theguest’s account upon completion of theirstay.You will handle all guest enquires, requests andcomments...

  • Guest service agent

    3 weeks ago


    Doha, Qatar Rotana Hotel Full time

    • Signs off the departing guest in accordance with applicable standards• Sell rooms to guests who are not allowed in and be responsible for all active and day to day facilities issues• Responsible for the cash count and cashing of checks and promissory notes in foreign currencies for the hotel guest in accordance with the credit policy•...

  • Guest Service Agent

    1 week ago


    Doha, Qatar rotana hotel qatar Full time

    Offer consistently professional,friendly, warm and engaging serviceGive a warmwelcome and check in guests taking into account the establishedSOPsCheck out of departing guest in accordancewith the established standardsSell rooms towalk-in guests and be responsible for all pro-active and day-to-dayfacilities issuesResponsible for cashinventory, cashing cheques...

  • Guest service agent

    3 weeks ago


    Doha, Qatar Rotana hotel Qatar Full time

    • Offer consistently professional,friendly, warm and engaging service• Give awarm welcome and check in guests taking into account theestablished SOPs• Check out of departing guestin accordance with the established standards•Sell rooms to walk-in guests and be responsible for all pro-activeand day-to-day facilities issues• Responsiblefor cash...

  • Guest service agent

    3 weeks ago


    Doha, Qatar Rotana Hotel Full time

    • Signs off the departing guest inaccordance with applicable standards• Sell rooms to guestswho are not allowed in and be responsible for all active and day today facilities issues• Responsible for the cash count andcashing of checks and promissory notes in foreign currencies forthe hotel guest in accordance with the credit policy•Dealing with...

  • Guest Service Agent

    3 weeks ago


    Doha, Qatar Tivoli Full time

    Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...