Senior Manager Technology Engagement and Delivery

1 week ago

Doha, Qatar Qatar Airways Full time

**Job Objective**:
Responsible for driving the assigned business divisions from IT Delivery and Technology Engagement; development of the strategic roadmap in close liaison with the business partners and leaders to support the future business model of the organization and facilitate its implementation.

To convert IT strategy into annual work programme keeping in mind business growth plans, opportunities and operational challenges. Leads the definition of a portfolio of programmes, projects, and/or on-going service provision. Identifies issues with portfolio structure, cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized.

**Key responsibilities.**
- Establish an appropriate and cost-effective IT strategy (over a 3-5-year timeframe) for assigned business unit to support the business strategy and growth plans, in line with the overall QR Group IT Strategy.
- Influence business unit to align its requirement to IT strategy when such alignment would be in the best interest of the organization. Plans, schedules, monitors and reports on activities related to the portfolio to ensure that each part of the portfolio contributes to the overall achievement of the portfolio.
- Accountable for ensuring that implemented systems and services have a high functional and technical fit; data and functionality is not duplicated across multiple systems or business areas; needs and wants are separated and prioritized; and conflicting requirements from business units are resolved.
- Enable and support the business' management to develop and seek approval for business case/CMC by providing reliable and optimal cost estimates; and advising on technology and implementation risks.
- Ensure that existing QR Group IT solutions are reused or leveraged where possible so to avoid unnecessary investments in new IT solutions.
- Manage the full life cycle for the assigned systems, from induction to retirement; ensure solutions approaching functional and/or technological obsolescence are planned for change jointly with business well in advance; and conduct periodic market benchmarks of relevant systems in terms of functionality, technology and cost to inform future strategies and decisions for QR to achieve high return on investment.
- Own and ensure delivery of all agreed solutions, projects and services in a timely and cost-effective manner.
- Ensure that a consolidated work prograrnrne portfolio and plan is established and maintained along with key attributes such as business priority, based on inputs from solutions strategy, approved budgets, and high-level planning output from individual projects.
- Establish and facilitate optimal project governance and decision-making structures, such as Steering Committee and Working Groups, to ensure smooth, efficient and risk-managed proaramme deliverv.
- Ensure compliance to QR IT Service Management and support/achieve its applicable/assigned Key Performance Indicators (KPls).
- Safeguard the systems against IT/Cyber security threats through appropriate design and controls; and ensure full compliance with IT Security policies and standards.
- Enable smooth business operations by ensuring high availability of the systems through appropriate design and architecture; and comply with IT availability and business continuity management processes and standards.
- Take full responsibility for managing execution of contracts with suppliers of IT systems and hosted services, ensuring that service providers meet agreed service levels and that usage of licenses is optimized.

**Qualifications**:
**About you**:

- Relevant College or University qualification to min Bachelor’s level and in the fields of Computer Science or Software Engineering shall be preferred.
- Industry related certification in either or both ITIL, Project management.
- Minimum 10 years relevant experience and Minimum of 5 years in similar role,
- Must have prior business technology experience working in Airport / aviation industry. Business technology experience in retail and hospitality industries would be an added advantage.
- Must have experience in IT Strategy and planning, Systems Implementation, Project management and Stakeholder Management

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